In our most recent post, we were encouraging boards, like the organizations they oversee, to reevaluate some of the standard practices that have always informed their business (like members no…
It’s not easy to face facts that, as leaders, we frequently get in our own way.How often do you do or say things that create results just opposite of what…
There has been a huge awakening for those banks and credit unions that lacked digital and remote options to stay operational during the COVID-19 pandemic. Those with poor online banking,…
A website has been launched for credit unions and other financial institution plaintiffs to file claims in the settlement reached in the Equifax data breach lawsuit. CUNA, Leagues and credit…
Looking to stay politically active amid the coronavirus pandemic? NAFCU is revamping its annual Congressional Caucus to a virtual event to ensure credit unions across the country can connect with…
Going into 2020, a fairly promising economic outlook was in play, driven by two important indicators: The U.S. GDP growth rate was holding steady and the unemployment rate was trending…
In our previous article, we determined that the success of your website is determined by its conversion rate. So what if you’ve done the calculations and are less than impressed…
Policymakers at the Federal Reserve, after some initial optimism that the Covid-19 slump would be deep but confined to the second quarter of this year, now seem braced for a…
Throughout the COVID-19 pandemic, the performance of debit has served as a bright spot for credit unions. While its usage suffered initially under stay-at-home orders, its recovery has been impressive.…
Do you worry that your website doesn’t do a good job of turning prospects into sales leads? Would you like to keep visitors coming back after their initial visit? What…
BCU ($4.0B, Vernon Hills, IL) is honing its skills in predictive modeling as the SEG-based cooperative tracks and acts on financial issues COVID-19 is posing among its far-flung membership. John…
Phishing attacks, payment app fraud, identity theft, and new COVID-19 scams continue to impact credit unions in 2020. An important component in fraud prevention is keeping your employees and members…
CUNA continued its engagment with the Federal Communications Commission by sending a joint letter supporting FCC’s goals of eliminating illegal automated calls but working to ensure consumers receive important, time-sensitive…
The CFPB is launching a week-long virtual event, Consumer Financial Protection Week, that will focus on how the bureau is protecting consumers in the financial marketplace, address issues consumers are…
The global pandemic has touched virtually every aspect of consumers’ lives, prompting them to evaluate which service relationships truly provide value—and which don’t—in their transition to the “new normal.” Credit…
The buzz about the global implementation of 5G has been going on for years now, with very high expectations and even some controversy taking place along the way. But even…
Virtual is “in.” With most in-person conference and fundraising events cancelled due to COVID-19 restrictions, organizations must get creative in order to meet goals and missions typically fulfilled during these…
“So I'll meet you at the bottom if there really is one They always told me when you hit it you'll know it But I've been falling so long it's…
We talk with our users a lot. We ask them what they’re learning on the app, how they like it so far and what they’d like to see from the…
In 2017, McKinsey predicted that automation would be able to take over approximately 30% of the tasks performed at banks within the next two to three years. That forecast was…
The U.S. Supreme Court on Thursday joined the debate over what qualifies as an autodialer under the Telephone Consumer Protection Act (TCPA), agreeing to hear Facebook Inc. v. Duguid. According…
NAFCU Thursday joined with more than 140 other trade groups – representing various industries and businesses – to urge Congress to pass bipartisan legislation that would ease the forgiveness process…
New territory is opening up for sophisticated credit unions: access to the capital markets, where long-term debts or equity-backed securities are bought and sold. Last year $2.3 billion GTE Financial,…
Nikki Badje wanted to transform the human resources (HR) department from one viewed as solely responsible for hiring and firing into a department that focuses on employee engagement and development.…