It costs approximately $1 a minute for the average call center to serve a caller. That’s according to callback solutions provider VHT. As such, reducing call volume by shifting calls…
Credit unions worldwide are gearing up to celebrate International Credit Union Day on October 17, 2019. ICU Day festivities are a way to reflect on the positive impact our individual…
The 2019 New York Credit Union Association’s Young Professionals Conference featured young credit union professionals and volunteers networking and hearing insightful speakers at the Brook-Lea Country Club in Rochester. The…
Today, Federal Reserve Governor Lael Brainard announced the central bank's plans to develop a real time gross settlement service, called FedNow Service. NAFCU has pressed the central bank to play…
The next decade is poised to deliver an exponential rate of change in consumer financial services. As described below and in the EY report, NextWave Consumer Financial Services Insights, the…
Credit unions in states where marijuana is legal won’t be sanctioned for providing services to cannabis-related businesses as long as they follow money laundering, Bank Secrecy Act, safety and soundness…
So, you have finally decided that storing your credit union core servers in your old school computer room may not be the best option. If so, then you’re in the…
For decades, the products offered and the channels used to deliver financial solutions have changed very little. There was small risk to being complacent, because the consumer was modestly satisfied…
At this year's Regulatory Compliance Seminar that will be held in Savannah, Georgia, from October 1st through the 4th, the NAFCU Compliance team will be unveiling an advertising workshop solely…
The Consumer Financial Protection Bureau (CFPB) has extended the comment period for its proposal on debt collection to Sept. 18, past the original deadline of Aug. 19. According to the…
Lawmakers in the Senate Thursday passed the two-year $1.37 trillion budget deal before heading home for the August recess. The deal – which also seeks to suspend the debt ceiling…
The communities many credit unions serve today have evolved over decades. Whether employers of select employee groups CUs served in the past have closed or the communities that surround them…
Today’s board members don’t want to carry around reams of paper or wait until a few days before the meeting to start reviewing the board packet. They also aren’t always…
The Treasury Department’s Financial Crimes Enforcement Network (FinCEN) has updated its email fraud guidance to alert financial institutions to trends in reported business email compromise (BEC) fraud. The guidance to…
Credit unions targeting growth must balance member acquisition and attraction. Credit union marketing strategies work best when they operate on this principle. (In the long run, at least.) Too many…
Summer is a weird mix of busy and slow times. Many people take time off for vacations, leaving those in the office to fill in while they're gone. And when…
Credit Union cybersecurity is becoming increasingly important. It seems like almost every day we read about a new data breach or organization becoming the victim of a ransomware attack. In…
Who reads online reviews before making a purchase? EVERYONE! A picture is no longer worth a thousand words in the realm of online shopping... words of others are worth a…
Are you a credit union issuer in the shared branch network? As an issuer in the shared branch process, are you seeing an increase of multiple inquirers on your members…
So, you have a disaster. What are your credit union server recovery options? Take a deep breath. Sure, things aren’t going well right now. Maybe your SAN died. Maybe a…
Headliner Jack Daly will show credit unions how to leverage their unique competitive advantages to drive growth at CUNA CEO Council’s 3rd annual CUNA CEO Council Conference, Sept. 23 to…
The NCUA in July issued two prohibition orders and five prohibition notices, which prohibit individuals previously associated with credit unions from any future participation in the affairs of a federallyinsured…
Benjamin Franklin once said, “If you fail to plan, you are planning to fail.” While he probably wasn’t referring to a public relations crisis, this mentality can surely be applied…
Ohio Gov. Mike DeWine signed a bill Tuesday that will allow credit unions and other financial institutions to lawfully serve businesses that cultivate hemp and sell cannabidiol products containing the…