Stickley: Internet of Things poses big risks
The Internet of Things (IoT) is here to stay. In fact, there are there are currently eight billion IoT devices on this planet, says security consultant Jim Stickley, with that…
Syndicated
New York grand jury indicts former CU COO for embezzlement
A New York grand jury indicted former credit union COO Suzanne Silva Wednesday for allegedly embezzling more than $465,000 spent on Caribbean cruises, travel to Cancun and thousands of dollars…
No one way to manage a balance sheet. No such thing as a bad loan.
On the second day of ALM First’s Financial Forum in San Diego this week, I had the opportunity to attend five sessions throughout the day. Similar to ALM First’s winter…
Move your card to the top of the digital wallet
Recurring transactions are the future of payments. According to Vantiv’s proprietary data analysis of $1 trillion in annual spend across 800,000 merchants nationwide, recurring payments have grown 65 percent over…
Pursuing differentiation and the affluent cardholder
It’s no surprise that card issuers are pursuing the affluent consumer with their credit card offerings. These cardholders generally contribute 60% more spend than non-affluent cardholders and their monthly spend…
Where to find your next superstar employee
Every chief executive officer (CEO) wants superstars in his or her company. Superstars are high performers, innovative, creative, and they deliver outstanding results. Superstars are highly sought-after performers who make…
CUNA Operations & Member Experience Council names exec board
TheCUNA Operations & Member Experience Councilannouncedthe members of its 2018-2019 Council Executive Committee at this year’s CUNA Operations & Member Experience Council Conference. The full roster of the 2018-2019 CUNA…
NAFCU retells bureau: Consumer complaints shouldn’t be public
NAFCU President and CEO Dan Berger, in a letter Wednesday, agreed with Bureau of Consumer Financial Protection Acting Director Mick Mulvaney's position that the bureau is not statutorily required to…
Leadership Matters: Orienting mid-level leaders to strategy
Being promoted is often thought of as an opportunity to work exclusively from the proverbial 30,000-foot view. Yet, as many executives know, a new title doesn’t make you a strategist.…
Police say CU teller stole cash & replaced it with play money
Police in Virginia are searching for a credit union head teller who allegedly stole money from a safe and replaced it with play money. Earlier this month, a supervisor for…
Is your certificate promotion doing what you want?
As liquidity and cost of funds pressures continue to be a focus, credit unions are exploring possible funding options within the liquidity toolbox. Among them, certificate promotions which, in this…
10 internal factors that determine lending success
Market conditions are a contributor to the number of loan applications that you receive, but ultimately, your staff and solutions are what make a great lending partnership between members and…
How my local pizza place is taking customer engagement to the next level
Credit unions are responding to online reviews, posting content on social media, and engaging on different provider sites. But are they texting back? Last week, I was eating at a…
Four budget priorities for 2019
September is here. Leaves are falling. Football fans are cheering. Temperatures are dropping. And credit union and bank marketers everywhere are preparing their 2019 budgets. As we enter bank and…
Fall into HMDA compliance: A chat with the Bureau
Hi Compliance Friends! Fall starts this Saturday, September 22nd. I hope that everyone is dusting off their favorite pumpkin recipes and preparing for the beauty of the fall foliage. As…
CUNA, Georgia league support CU hit with frivolous ADA lawsuit
CUNA has partnered with the Georgia Credit Union Affiliates (GCUA) to continue its aggressive nationwide defense of credit unions facing frivolous lawsuits. The organizations filed a brief Tuesday supporting Family…
CECL clarification appreciated, says NAFCU, but CUs should be exempt
NAFCU and its members appreciate the clarifications of the current expected credit loss (CECL) standard, including those pertaining to the effective date for credit unions, but maintains that the industry…
4 steps for a solid retail experience
Members don’t want service, they want an experience, says Bryn Conway, principal at BC Consulting and a former credit union marketer. Service, she says, is transactional and reactive—and often involves…
CU role good training for political career?
When the November elections are held, Allen Brown will be elected mayor of this city, and in the process become the first credit union CEO to hold the position. Brown,…
The 5 most effective marketing strategies for financial services
Developing marketing strategies for financial services means considering a range of elements which include: Your organization’s goals & objectives Target markets New & emerging markets Your organization’s strengths & weaknesses…
For Visa, MasterCard and merchants, it’s deja vu all over again
It took me a lot longer than I expected to research today’s blog because when I read the news this morning that Visa and MasterCard had again reached a settlement…
What’s in a name: Culture & Values Officer
Travis Flora has spent 20 years at Commonwealth Credit Union ($1.2B, Frankfort, KY) immersed in the organization’s culture and values. Now, he’s in charge of them. Flora joined the credit…
Resist the pull of urgency bias
So, your 2018 strategic planning session is in the books. You came. You spoke up. You filled dozens of sticky pads with ideas. Now what? Fast forward to September 2019.…
CUNA backs CECL changes, asks FASB to keep eye on future relief
CUNA recognized the improvements proposed by the Financial Accounting Standards Board (FASB) in its current expected credit losses (CECL) standard, CUNA wrote to the board Monday. CUNA’s comment letter was…