Syndicated

Serving as the chairman of your CUNA Board is one of the highlights of my nearly 40-year career. From this perch, I have gained a fuller appreciation for the genius…

It’s the most vexing Catch-22 of all for smaller credit unions: they will grow when they have more time and resources available, and they will have more time and resources…

A series of funny memes is making the rounds on Facebook that for once doesn’t involve cats. Here’s the one that stuck with me most:     I love autumn…

Understanding and managing the risks associated with the changing world of data security, and being prepared for breaches and how to respond, have become business necessities. This three-part series, based…

In today’s hyper-competitive banking market, sitting around waiting for more business to just walk through the front door will cripple any financial institution. But sales and marketing consultant Duane Sobecki,CEO…

Attention to detail and a drive for quality are part of Caroline Willard’s DNA, thanks to four years of working at Disneyland as a college student. When American First Credit…

Credit unions are sitting on a mountain of member data. That information can be a goldmine for understanding members, their needs, and what motivates them. Utilizing that data to drive…

NCUA should work to fix a regulatory disparity that leaves credit unions with an uneven playing field when it comes to an extended examination cycle, CUNA President/CEO Jim Nussle wrote…

NAFCU members will hear important updates on issues currently facing the industry – including data security standards, compliance with the Military Lending Act and website accessibility requirements under the Americans…

Imagine a scenario where a respected HR manager is approached by an outside management consultant to discuss bias in their hiring process. This veteran leader is a little defensive because…

People ask me all the time if credit unions can remain relevant. They point to disruption in the marketplace or increased competition from fintechs or a burdensome regulatory environment that…

A former branch manager for the $9.4 billon Security Service Federal Credit Union will spend two years in federal prison after admitting she stole more than $134,000 from a 92-year-old…

For most Americans, Labor Day weekend signals the end of summer. In union towns and sometimes elsewhere, it’s also a chance to celebrate the role of organized labor and the…

Banking and business software must continuously stay up-to-date to protect the safety of credit unions and their members. Many major breaches seem to start with a simple problem – lousy…

Emotional intelligence (EI) awareness and development in an individual, team, and organization increase performance, decision making, engagement, and a sense of well-being. All of these attributes add up to increased…

NCUA’s latest supervisory letter (SL-18-01) addresses compliance with the new Bank Secrecy Act (BSA) customer due diligence (CDC) and beneficial ownership rules. According to the agency, once the BSA Questionnaire…

Congress has a busy fall ahead as both chambers reunite in Washington this week. The Senate will likely continue to take up key nominations (including those to the NCUA and…

Elevations Credit Union is using the bicycle to connect to its Colorado communities. The $2 billion asset credit union in Boulder, Colo., allocates a portion of its community support to…

The $11.9 billion Golden 1 Credit Union said Thursday it is cooperating with an FBI investigation of a former Sacramento Kings executive who allegedly diverted millions of corporate sponsorship funds…

So how should your credit union treat all members differently? The experts aren't suggesting you treat only a few members well and the rest you ignore. What they are saying…

One of the things I admire most about credit unions is their cooperative nature. People helping people. Fortunately for me, the service-orientated nature of credit unions strongly aligns with my…

Emotional intelligence (EQ) – the ability to not only understand and handle our own emotions but those of others – can help us take some every-day phrases and ensure we…

CUNA has teamed with other financial services organizations to create a white paper, “Understanding ATM Attacks,” explaining how cybercriminals conduct such attacks and how financial institutions can protect consumers. The…

Business email compromise (BEC) attacks – one of the most prevalent types of cyberfraud – were analyzed recently by cybersecurity firm Barracuda. After reviewing 3,000 random BEC attacks from 50…