Syndicated

It turns out there is some bad news to be found in the $736-million in funds being paid to credit unions this week by NCUA. Those refunded corporate assessments mean…

As you may have heard, there’s a new tax that affects tax-exempt entities, including credit unions. In response to complaints from taxed corporations that tax-exempt organizations are enjoying preferential treatment,…

Nick White doesn't hesitate in predicting the advent of open banking will one day achieve the significance of the first printed check or the introduction of the coin. With 20…

When The Jetsons premiered in 1962, the notion of a robot maid was considered an imaginative dream about a futuristic life as opposed to something that might actually happen within…

Last week I taught at Southwest CUNA Management School. I’ve been on faculty there for more than 10 years, and let me tell you: these students are amazing. We talked…

Acting on member data is a growing imperative at Michigan State University FCU($4.0B, East Lansing, MI), which is using an in-house business intelligence team to provide insight for every step…

Attorneys General from nineteen states have written Attorney General Jeff Sessions calling for clarity about how the Americans With Disabilities Act applies to websites. Several of the attorneys general signed…

NAFCU has put together a list of five top items that the Bureau of Consumer Financial Protection (previously known as the CFPB) can do to provide immediate and much-needed regulatory…

Navigating change is hard for both staff and managers, says Ronaldo Hardy, CEO of $102 million asset Southwest Louisiana Credit Union in Lake Charles. “Change takes away our convenience, and…

Amazon.com Inc. is well positioned to shake up the asset management industry, according to a new strategy report from Sanford C. Bernstein & Co. The Seattle-based company’s broad customer base…

On March 23, 2018, the President signed the most recent legislation that extended the National Flood Insurance Program (NFIP) authority through July 31, 2018. With this date fast approaching, the…

While the current banking landscape is mobile, global and immediate, it is also largely homogeneous. Most financial institutions have taken the same, generic, just-good-enough approach to digital banking, creating a…

Open banking holds the potential for financial institutions to create new business models and open new doorsfor consumer engagement, but the concept also requires careful planning and self-evaluation. Andrew Steadman,…

There’s much to understand and learn about the mobile landscape, says Hilary Reed, founder and chief strategist for Empower Strategic Solutions, a credit union management consulting firm based inYardley, Pa.…

What is one of the scariest things you face as a leader? You can probably rattle off at least 50 specific fears, but I bet this one is near the…

CUNA’s newly launched Member Activation Program (MAP) community was highlighted this month in Association Now, in an article noting CUNA’s efforts to expand the reach of its government relations work.…

NAFCU is focused on securing even more relief for credit unions – such as risk-based capital (RBC) standards and website accessibility requirements under the Americans with Disabilities Act (ADA) –…

A former customer service representative and teller was sentenced last week to more than four years in federal prison for her role in the conspiracy to embezzle funds that led…

Traditional banking providers have heard the cacophony of consultants screaming about “digital transformation roadmaps” and the importance of CX in the digital age. And this has Andrew Stevens a little…

The arrival of warmer weather means time spent in the garden. I’m what you’d call an aspiring green thumb. I long for beautiful, full English gardens — the ones that…

Remember your first coaching experience at work? Most likely it was “You are doing great, keep it up!” Or, “We need to talk about...” The profession of coaching has been…

Across industries, financial crimes investigators—even those packing an arsenal of fraud detection techniques—have plenty to keep them awake at night. According to Javelin Strategy & Research's report,“2017 Identity Fraud: Securing…

Consumers want to move money quickly and easily, but they also have clear ideas about security. Financial organizations and billers that are able to check all the boxes – convenience,…

As more Georgia consumers take advantage of the service-driven culture of credit unions, cooperative financial institutions are experiencing significant and consistent loan growth. “Being member-owned, credit unions don’t have shareholders…