Syndicated

Between 2000 and 2010, banking technophiles implored the industry to shutter all their branches in favor of remote delivery. What logical person could continue old school operations in the face…

Diana Dykstra hates things that don’t work as well as they could. And she’s made a career out of making them work better in credit unions. “When I run into…

Vantage West Credit Union is using a rapper in its advertising and employing a unique website to promote doing business locally. The approach, the $1.9-billion CU says, is driving record…

The question of whether to breed fear or courage in your employees seems to have an obvious answer—courage. But the way some companies approach workforce management, you would think they…

It happened on a Friday afternoon. While working at my desk, I saw a notification on my phone that my mother had added to her Facebook story. When I told…

Carroll v. ROANOKE VALLEY COMMUNITY CREDIT UNION is the latest victory for credit unions arguing that the individuals seeking to bring claims against credit unions because their websites violate the…

Credit Unions are offering a service instead of a tangible product so it can be challenging to think of new and creative promotions. Marketing for credit unions in 2018 requires…

President Donald Trump nominated White House budget official Kathy Kraninger to lead the Bureau of Consumer Financial Protection. CUNA President/CEO Jim Nussle said CUNA, leagues and credit unions look forward…

In an op-ed for Credit Union Times, NAFCU President and CEO Dan Berger touts credit unions' history of strong advocacy efforts that have led to major victories, including the recent…

The Economic Growth Act signed by President Trump on May 24, 2018, provided credit unions with some regulatory relief. The National Credit Union Administration followed this up by removing certain…

The word “checking” is “going the way of the word “slide rule,” according to a new analysis that offers a number of “startling” insights into how the checking account market…

For a decade, credit unions have been fighting back against the onslaught of burdensome regulations that came in the wake of the 2008 financial crisis. In these past 10 years,…

Regardless of your preferred leadership style, there is one attribute that, if lacking, will restrict your growth and keep you from your full potential. This trait is authenticity. "Congruence between…

Artificial intelligence and machine learning are already having a big impact on financial services. Chatbots are taking over online customer service, robo-advisors are automating asset management, and fintech companies are…

Recently, we blogged about the topic of federal preemption and a recent Ninth Circuit appellate case raising questions about state laws that require payment of interest on mortgage escrow accounts.…

Analytics has been a major topic for some time among credit union strategists and is only growing in importance. Meanwhile, using analytics ethically has come to the fore globally, with…

By now, most of us have heard about the potential that data has to change the world. The amount of data being stored is growing exponentially, and we’ve seen some…

The National Credit Union Foundation is accepting nominations for the individuals and organizations who will be recognized as 2019 Herb Wegner Memorial Award honorees. Winners will be honored at the…

NAFCU President and CEO Dan Berger shared a list of recommended regulatory actions with CFPB Acting Director Mick Mulvaney in a hand-delivered letter Thursday that should be pursued in light…

When Bill Raker started his professional life, he thought he’d be teacher and perhaps move up in education administration. But a detour into the credit union movement led to a…

One credit union is giving back an average of $1,602 in member benefits per household annually, the highest giveback among all credit unions in a CUNA analysis. The $9-billion Star…

Cybersecurity has always been top of mind for IT departments, and these days, it’s an increasingly important issue for boards as well.Gartner estimatesthat by 2020, virtually all large enterprises will…

Salespeople want to sell. This much we know. Often, in our conversations with clients or in our perusing of sales decks, we hear a similar refrain. How do we cut…

Content Marketing World is the largest content marketing event on the planet. Now in its 8th year, CMWorld will attract almost 4,000 attendees from over 50 countries to Cleveland, Ohio.…