Syndicated

Home Depot Inc.’s lackluster results last quarter are adding to concerns the U.S. housing market is slackening. The company blamed cool weather at the start of spring, its biggest selling…

There’s something about the annual NACUSO conference that makes it interesting and energizing. It’s a reminder of the power of CUSOs in providing scale for innovation. That’s what makes them…

Video is a critically important way many financial institutions reach out to both existing and potential consumers. As consumer content preferences change over time (people reading more but in smaller…

It is a true (and obvious) statement to say that collateral protection practices aim to protect your financial institution from risks related to your outstanding loan collateral. What is also…

What does loyalty really mean? For the banking industry, it has too often been code for inertia because when it comes down to it, most banks and credit unions are…

CUNA will be engaged in several hearings on Capitol Hill this week, and is continuing its advocacy for the Economic Growth, Regulatory Relief and Consumer Protect Act (S. 2155) as…

NAFCU's unrelenting advocacy has led to an agreement between leaders in the both the House and Senate to take up additional bills that would provide much-needed regulatory relief to the…

Almost half of our waking hours are spent at work. While we all have stress in our lives for reasons of relationships, health, finances, environment and world events, our workplace…

Front-line staff wear many hats throughout the day. You might start your day assisting members on the teller line only to find yourself at the new accounts desk after lunch.…

Firewalls and other defenses aimed at keeping crooks from penetrating the CU are no longer enough, according to one expert, who said the most skilled organizations now recognize penetrations will…

A few days ago, I spoke at the New Jersey Credit Union League’s Marketing Conference. My presentation was on Improving the Member Experience Across Digital Channels. Without getting into the…

The other day I had a few minutes to myself and found myself thinking about the difference between gnats and hummingbirds. Gnats can be annoying. Okay, gnats are always annoying.…

Before you buy a used car, you take it to a mechanic. When you’re under the weather, you go to a doctor. When you face a dilemma, you consult a…

Financial organizations are now facing new regulatory burdens associated with administration of consumer refunds for aftermarket and ancillary products purchased on top of their loan contracts through dealers. Although it…

The most common theme at the recent Financial Brand Forum was that much of the banking industry is falling behind what consumers are expecting and what new competitors in and…

The Treasury Financial Crimes Enforcement Network’s (FinCEN) customer due diligence (CDD) rule became effective, and both CUNA and FinCEN have resources available for credit unions. FinCEN has issued two sets…

Both the House and Senate are in session this week, and House leadership announced last week that a vote is possible on the NAFCU-backed Economic, Growth, Regulatory Relief and Consumer…

Attendees at immersion18 by Trellance got some homework assignments Thursday from a security expert and reality TV star. Theresa Payton, the first woman to serve as White House chief information…

The man named by President Trump last year to oversee regulation of the nation’s $1.4 trillion credit union industry has taken a novel approach to the agency he leads. Instead…

The California Department of Business Oversight issued a cease and desist order against Coceptive Credit Union, which claimed it was doing business from the heart of San Francisco’s financial district,…

We are entering the stretch run for passage S.2155 (Economic Growth, Regulatory Relief, and Consumer Protection Act.) If all goes according to plan, sometime next week the House is expected…

Every business, from Nike to the smallest local mom and pop store has a finite amount of money to spend on advertising. But not all advertising is equal, and there…

For many consumers, spring puts financial security and financial wellness top-of-mind. Banks and credit unions often chose to focus their efforts on providing advice and financial education resources in April,…

Greetings Compliance friends, today is the day! As many of you know, today is the mandatory compliance deadline for FinCEN's Customer Due Diligence (CDD) requirements. FinCEN originally published the final…