Syndicated

There is no getting around it: How you treat your employees directly impacts how your employees treat your members (or customers). I have learned that a good employee experience will…

Great customer service is something that every business should emphasize. Companies that put customer service at the forefront of their business are notably more successful and able to retain their…

CUNA joined several other organizations Thursday to file a petition requesting the Federal Communications Commission take action to clarify the definition of an automatic telephone dialing system (ATDS) for purposes…

Although NAFCU's Board of Directors and Supervisory Committee Conference, which starts Monday in Newport, R.I., is sold out, credit union leaders have eight more opportunities this year to take advantage…

Credit unions rely on public relations efforts to propel their brand’s credibility, visibility and, ultimately, their growth. As such, your credit union’s strategic PR plan is its road map to…

Author Whitney Johnson's research and work in disruptive innovation exploreshow individuals and corporations manage change. After publishing the book, “Disrupt Yourself,” Whitney was recognized as one of the world's most…

The number of victims of fraudulent card accounts almost doubled between 2016 and 2017, and that may be brewing bad blood between members and card issuers, according to a study…

Many banks and credit unions have traditionally viewed payments as necessary and nondifferentiating, relegating them to the back burner of transformational priorities. Persisting in this view is a potentially serious…

Here are the top three mistakes we see often in Bank and Credit Union social media: Mistake #1: Being Interruptive on Social Media In case you're wondering, just broadcasting promos…

Every week there seems to be wave after wave of engagement announcements between a financial institution and one fintech partner or another. Since these types of partnerships are relatively new…

U.S. Senator Kirsten Gillibrand (D - NY) introduced legislation (S. 2755) to create a Postal Bank, which would establish a retail bank in all of the U.S. Postal Service’s 30,000…

I figured this week I would take a different tone compared to my last blog. I mean come on, should a person really be that fired up over a simple…

CUNA issued an action alert Wednesday to urge its members to support the Economic Growth, Regulatory Relief and Consumer Protection Act (S. 2155) as members of Congress have signaled they…

Zappos Insights' Speaker of the House Erica Javellana will educate credit unions on how to develop a strong organizational culture and enact positive change during NAFCU's 51st Annual Conference &…

During his presentation at the CUNA National Young Professionals Conference in Madison, Wis., Chad Helminak displayed a 1935 photo of a parade celebrating credit unions in Racine, Wis. “We used…

Once data breaches take on a public life, websites experience a 300% increase in volumetric credential stuffing attacks, many aimed at financial authentications, with the weekends showing the greatest susceptibility.…

Great advertisements can make all the difference. They can entice us to buy things we normally wouldn't, or, like this one might, make us forget about eating healthy for just…

Whew. It’s so good to get that off my chest. As a former financial institution marketing executive, the idea that the brand is solely the responsibility of marketing is a…

Financial services are rapidly digitizing, moving formerly confidential and exclusive programs from in-person to online in an effort to create convenience and more touchpoints with consumers throughout the year. At…

With clients we always recommend they consider running some social media contests on their various platforms, just to get the proverbial 'ball rolling'. These contests have ranged from the old-school…

May Day is a public holiday usually celebrated on May 1. It is an ancient spring festival and a traditional spring holiday in many cultures. Dances, singing, and cake are…

Comments on several Bureau of Consumer Financial Protection (CFPB) proposals, as well as suggested changes to NCUA bylaws, are due in May. The first CFPB RFI deadline, on civil investigative…

NAFCU is offering a webinar today to help credit unions prepare for the Financial Crimes Enforcement Network's (FinCEN) customer due diligence (CDD) rule before next week's compliance deadline. NAFCU's Ann…

Central to the mission of every credit union is that it exists to serve its members. While numerous factors go into delivering the level of service that members count on,…