A CEO is suing her credit union and its board chair, a North Carolina state representative, who allegedly engineered her termination, cursed, yelled and belittled her at board meetings and…
Offering a retirement plan at your business shows you're committed to helping your employees build funds for a comfortable and worry-free retirement. While that is an important first step, as…
One of the biggest challenges in any industry is trying to connect marketing, ads and online engagement with real results... with sales! We are constantly helping clients do just this,…
April is Financial Literacy Month. It’s also National Credit Union Youth Month. And National Financial Capability Month. The idea that credit unions can directly counsel and educate members on their…
Here are a few things to be aware of – from both a credit union, and a consumer perspective – in regard to credit cards: The four major U.S. credit…
Mastering certain habits can make all the difference between being a good leader and a great leader. The good news for all of us is that habits are developed. Meaning,…
Teresa Freeborn, president of Xceed Financial FCU in El Segundo, Calif., has been elected by acclamation as the District 6, Class B CUNA Board of Directors representative. District 6 is…
The NCUA is currently considering whether to appeal the U.S. District Court for the District of Columbia's recent decision to strike down provisions of the agency's field-of-membership (FOM) rule related…
To guide an organization through a project that will bring change, potential conflicts, and emotions to the team, having a leader with a collaborative mindset at the helm might be…
A former credit union president/CEO and a former employee admitted they embezzled more than $1 million that led to the closure of a Hawaiian credit union and a loss of…
Credit unions thrive on giving their members an experience that evokes confidence and satisfaction. When a member finishes their transaction, they walk out the door knowing their money is safe…
On Feb. 6, the Falcon Heavy launch rocket sent a Tesla sports car into space. I was fortunate enough to be in Orlando, FL — about 50 miles away from…
Growth-minded banks and credit unions make a considerable investment of time, energy and resources in their strategic planning process. Join On The Mark Strategies founder and president Mark Arnold as…
“Are you using social media?” Often when a credit union’s management is asked this question the answer is almost always a resounding yes! However, for some, this ‘yes’ just confirms…
The House voted to advance two tax-related bills Wednesday, part of a group of bipartisan bills passed earlier by the House Ways and Means Committee. The bills are designed to…
The Senate, by a 51-47 vote Wednesday, repealed the CFPB's 2013 bulletin regarding indirect auto lending using the Congressional Review Act (CRA). The resolution is expected to pass the House,…
People care what you have to say. Yes you. You have to realize that you are an expert in your industry. You have knowledge about your field that people want…
On the surface, Erin Laney’s position as senior executive assistant at Charlotte (N.C.) Metro Credit Union seems straightforward enough. You’d expect her to provide administrative support to the CEO, other…
Federal prosecutors say a former teller created money for herself that did not exist, which was part of her scheme that enabled her to embezzle more than $80,000 from an…
Why don’t credit unions capture market share? It’s in their DNA not to. In the March 2018 issue of CU Management, the topic of credit union market share was addressed…
“Our credit union is too small to compete.” While this may sound like a statement of unfortunate fact, it’s a common excuse that exposes a lack of will and creativity.…
Today, more than 18% of all banking institutions have dipped fingers and toes into the world of blogging, but few derive any value from it. Despite that, blogging is largely…
The digital revolution has completely refashioned the way we approach our daily lives. Examples abound across industries of how companies have evolved their strategies to anticipate, meet and exceed changing…
In the age of mobile/digital, consumers expect easy, fast and convenient service from brands anytime, anywhere. In fact, according to a 2018 Forrester report, “We’re at a tipping point for…