Syndicated

We hear a lot about EMV technology these days. In the U.S. alone, 13,000 U.S. financial institutions issue EMV-enabled cards and 450 million EMV cards were in use as of…

It is that time of year, so let’s talk about Automated Clearing House (ACH) direct deposits for tax refunds. Recently, we received a great question from a credit union asking…

Chris Skinner is one of the foremost influencers in the financial services industry, being both a highly prolific speaker as well as the author of several books, including Digital Bank…

Credit unions may not be able to compete marketing-dollar to marketing-dollar with megabanks—but, thankfully, they don’t have to. Sometimes simpler is better, especially if that simplicity reflects the powerful differentiators…

House and Senate negotiators released their fiscal year 2018 omnibus spending legislation Wednesday, which contains many wins for credit unions. CUNA again won a battle in the bill to keep…

The Federal Open Market Committee (FOMC), at the close of its two-day policy-setting meeting Wednesday, said it will increase the federal funds target rate by a quarter-point to a range…

Financial loss due to internal fraud continues to be a problem despite increased examiner focus on the issue in 2017. According to the National Credit Union Administration’s NCUA Report, from…

Three leaders in technology and marketing riffed on a wide variety of topics at the CUNA Marketing and Business Development Council Conference’s “Tech Talk” session. Patrick Adams, CEO of St.…

One credit union posted 2.19% ROA last year after giving back members 50% of their loan interest paid in 2017—plus a special bonus dividend. American 1 Credit Union’s Give Back…

2017 was a year of unprecedented disasters. Within a few weeks of each other, we were struck with Hurricane Harvey, Irma, Maria and the California Wildfires. The Foundation activatedCUAidto assist…

I have to admit: a part of my childhood died when Toys R Us filed for bankruptcy. I vividly remember going to their stores, playing with every toy on my…

Financial marketers have a hard time wrapping their heads around Generation Z. Why is that? Well for starters, there’s no hard-and-fast definition of where the Millennial generation ends and Gen…

Hello again compliance friends! As I'm sure many of you have already heard, last Friday, was a big day in the Telephone Consumer Protection Act (TCPA) world because the U.S.…

The word audit can strike fear in most of us. Thoughts immediately turn to the IRS digging through your personal finances, looking for some perceived wrongdoing that can end with…

CUNA and the League of Southeastern Credit Unions and Affiliates (LSCU) filed a brief Tuesday in support of a credit union facing a predatory lawsuit alleging noncompliance with the Americans…

With current funding for federal government agencies and offices set to expire Friday, NAFCU lobbyists are monitoring Congress' efforts to allocate funds to agencies and projects. The House and Senate…

Debriefing should be a significant part of any project because, oddly enough, we learn more from an event or project once it’s all over than we do during its execution.…

If you were looking for credit union business development tips, the CUNA Marketing and Business Development Council Conference was the place to be. Three credit union business development professionals brainstormed…

A North Carolina man and woman and a former New Jersey man stole more than $1 million in auto loans from some of the nation’s largest credit unions and banks,…

As if the ADA website compliance lawsuits weren’t enough, we have been hearing from several credit unions that have received an “invitation” from the United States Automobile Association (USAA) to…

Fierce and unconventional competitors are forcing financial institutions to step up their marketing game. What are the marketing must-haves to help your financial institution drive growth, satisfaction and income? 

By now, you've heard that Toys R Us is shutting its doors in the U.S. It is just the latest big box retailer to fall victim to the changing marketplace.…

Research from Forrester shows that companies that lead in customer experience produce a much higher return than those that don’t. And in fact, those that underperform in customer experience lagged…

CUNA will be engaged this week with the forthcoming omnibus bill to fund the government for fiscal year 2018, as well as several hearings on Capitol Hill. CUNA will also…