Syndicated

Skateboard legend Tony Hawk encouraged credit union leaders to “stay authentic” at the CUNA Marketing & Business Development Council Conference in San Francisco. Hawk regaled attendees with stories from the…

A former business development manager for the $1 billionPhiladelphia Federal Credit Unionwill be sentenced in June for his role in helping Pennsylvania public officials, including an elected judge, launder drug…

Here’s a cheery thought for a Monday morning as you struggle to wake up after being needlessly deprived of an extra hour of sleep. According to Federal Labor law, an…

In a low interest rate environment, it’s natural that deposit products will fall out of favor with consumers. The average interest rate paid on a savings account is 0.07%. For…

Friday’s employment report was, on the surface, a mixed bag, with a surge in job growth coupled with lower than expected average hourly earnings (AHE) growth. Last month’s 2.9% year-over-year…

After making the decision to grow a beard, I was taken aback by the large variety of beard care products targeted towards men. It took a while to weed through…

As technology and connectivity continueto transform the daily lives and shopping behaviors of consumers, we need to be focused on what Farnaz Wallace, founder of the strategic consulting firm Farnaz…

CUNA’s grassroots advocacy in support of the Senate’s bipartisan Economic Growth, Regulatory Relief and Consumer Protection Act (S. 2155) led to millions of social media impressions and more than 45,000…

Both the House and Senate are in Washington this week with a special focus on regulatory relief. The Senate is expected to resume discussions today on the NAFCU-backed Economic Growth,…

Chris Brogan issued a plea at the CUNA Marketing & Business Development Council Conference Sunday in San Francisco: “Stop putting junky marketing out into the universe.” That starts with creating…

NACUSO is the only trade association dedicated to serving, protecting and promoting the CUSO movement and we are driven by the 6th cooperative principle: Cooperation among Cooperatives. We don’t think…

A dollar of fraud costs credit unions and other financial institutions $2.67 in chargebacks, fees, interest and labor, according to a new study by LexisNexis Risk Solutions. The survey of…

Credit unions and banks want to provide a unified customer experience across all channels, locations, and lines of business. But this desire is often complicated by what’s going on behind…

Using a documented—and agreed upon—decision process helps credit union boards of directors be more effective, says John Oesch, associate professor at Rotman School of Management, at the University of Toronto…

First impressions matter. If people got past first impressions quickly, then Pride and Prejudice would be a short story, not a 300+ page novel. Job interviews wouldn’t feel so stressful,…

A couple of weeks ago, I blogged about what's new with marijuana banking. Among other things, I provided an update on one credit union's ongoing efforts to become the first…

As leaders, we need our teams to perform at their best and highest level 100 percent of the time. How do we do it? Chris Hallberg, author and leadership coach,…

Senate debate on the CUNA-backed, bipartisan S. 2155 has concluded for the week, with Senate Majority Leader Mitch McConnell filing cloture on a substitute amendment filed by bill co-sponsor Sen.…

NAFCU recently revised its widely downloaded Americans with Disabilities Act (ADA) FAQ document for those credit unions with questions and concerns about litigation threats related to unclear website accessibility requirements…

In Mark Arnold's dictionary, branding has two definitions. The textbook example: "Your brand really is a reflection of the holistic personality of your credit union." The real-world meaning: "Branding is…

A federal judge in Chicago sentenced Nikesh Patel to 25 years in prison Tuesday for running a $179 million fraud scheme that victimized financial institutions, including Wisconsin’s fourth largest credit…

Reports are flooding in that costly ATM jackpotting schemes have begun to spike - and will continue to spike - across the nation. We have already received a few reports…

Trust is important for any brand, but it is the lifeblood of the financial services industry. Indeed consumer trust is arguably the greatest competitive advantage any bank or credit union…

The digitalization of mortgage lending is not a gimmick to attract millennials but a fundamental shift in the way mortgage lending is done. If you don’t have plans in the…