Shared branching began with an undeniable idea: Individually, credit unions couldn’t provide competitive branch networks. But together, they could. Back in the 1970s and 80s, when shared branching took root,…
How important is digital banking to credit unions? Three announcements, which focus on enhancing member experience and knowledge, include chronicling a digital transformation journey, chatbot integration and interactive mobile video…
The Consumer Financial Protection Bureau (CFPB) has gone through some significant changes since the resignation of former Director Richard Cordray last November. Moving from continuously issuing regulations and enforcement actions,…
This week we consider two sides of the same Bitcoin. On the one hand, blockchain technology has the potential to offer a whole new means of building trust with members.…
Lines. A generation ago, standing in line was routine for almost any sales or service-related activity: Checking out at the grocery store. Buying a ticket at the movie theater. Getting…
Folks know that I write this blog, so it isn't uncommon to receive a nice note from someone with a link to an interesting article. This might interest you,they'll say.…
A study out of UC Berkeley found that top performers all have one thing in common: an ability to persuade others. UC Berkeley management professor Morten Hansen discovered through conducting…
Key CUNA staff met with Acting Consumer Financial Protection Bureau (CFPB) Director Mick Mulvaney Thursday to discuss ways to provide credit unions with regulatory relief. Ryan Donovan,CUNA Chief Advocacy Officer,…
Credit unions can learn the amount of the distribution they will receive from the National Credit Union Share Insurance Fund (NCUSIF) this year with NAFCU's updated SIF calculator (member only).…
2017 saw a rise in the frequency and severity of data breaches and cyberattacks, planting the seeds of change in terms of defensive approach and tactics. The WannaCry ransomware attack…
The NCUA board on Thursday approved a pro rata distribution of $735,678,797 to eligible credit unions—funds that are available as a result of the closing of the corporate stabilization fund.…
When you have the opportunity to ask some of the most interesting people in financial services and fintech about where the industry is headed, sometimes fascinating insights are revealed. One-to-One…
In a recent article on ThePaymentsReview.com titledTrellance Predictions for 2018, Artificial Intelligence (AI) was touted as having “become a must-have in the everchanging market. Credit unions need to make AI…
Today, leading companies drive success when they inspire employees to share, support and believe in a common purpose. They stay focused on their customers. They innovate, and they strive to…
Alogent closely follows shifts in bank and credit union branching, especially declining branch transaction volumes, increasing staffing costs, and the resulting need for ever-greater efficiency in transaction workflows. Our recent…
I can remember using a counterfeit detector pen to make a small mark on all large bills ($50s and $100s) when accepting deposits that were being counted by hand. Doing…
The NCUA board will discuss the process of getting rebates to credit unions from the closure of the Temporary Corporate Credit Union Stabilization fund today. NCUA closed the fund Oct.…
The House yesterday advanced two NAFCU-backed regulatory relief bills – one amending various banking laws and another adjusting the CFPB's TILA/RESPA integrated mortgage disclosures (TRID) rule. The bills now await…
I’ve visited hundreds of credit union websites over the years, conducting research for various projects and reviews. Many of them are excellent. In the last few years, the quality has…
“It's about getting things down to one number. Using the stats the way we read them, we'll find value in players that no one else can see. People are overlooked…
More than two-thirds of Americans aren’t exactly in love with their digital banking offerings these days, and many are ready to walk awayfrom their financial institutions because of it, according…
While a lot of people have heard of credit unions, the advantages in membership remain mostly unknown unless you happen to be a member or know someone who is. Most…
Are you wondering how to help your financial institution better compete in the changing online banking landscape? Maybe you're concerned that the shift of consumers toward Fintech online-only banks might…
In my opinion, the first Sunday after the Super Bowl is the most depressing day of the year. After months of having every Sunday filled with excitement and record-breaking moments,…