In another indication that the Trump Administration is taking a vastly different approach at the CFPB, the agency has dropped an investigation of World Acceptance Corp., one of the largest…
With the rise of new payment methods, such as mobile wallets and P2P, I often get asked about the future of credit and debit cards. The truth is, cards aren’t…
“So in the majority of other things, we address circumstances not in accordance with the right assumptions, but mostly by following wretched habit.” – Musonius Rufus, Roman Philosopher Habit. Routine.…
I'm guessing that you've seen the headlines. For Bank of America's Poorest Customers, Banking Just Got More Expensive. (Quartz) Here's a snippet from the story. Bank of America this month…
Facebook Messenger has the makings of being a huge success. It started as an in-app no cost way to text and share with your friends and family. You could even…
Consider this scenario. A young couple is researching home loans. They find an attractive rate at a local institution, but they have a few questions about the application process and…
President Donald Trump signed a House and Senate-passed continuing resolution Monday night to fund the federal government through Feb. 8. Though NCUA and Consumer Financial Protection Bureau operations were unaffected,…
Early-bird registration savings of $200 end Friday for NAFCU's spring Regulatory Compliance School, March 19-23 in Arlington, Va. Credit unions can save with the code SCHOOLSAVINGS until 11:59 p.m. Eastern…
To improve your odds of success in the future, find a stupid rule at your credit union and kill it, advises author and futurist Lisa Bodell. In other words, seek…
Visa is piloting a new dual-interface biometric payment card with West Jordan, Utah-based Mountain America Credit Union and the Bank of Cyprus, according the card network. The chip card will…
A bank regulator recently warned that managing third-party risk is a heightened supervisory focus. The Office of the Comptroller of the Currency (OCC) in its Semiannual Risk Perspective report identified…
There is a lot of discussion in the banking industry regarding the potential and possible impact of Amazon’s entrance into banking. To recap some of the prevailing perspectives: “Amazon is…
In its2017 Diversity Report, Financial Solutions Lab (FinLab) provided an update on its efforts to create a more inclusive financial services industry. Managed by the Center for Financial Services Innovation…
In November 2017, I had the pleasure of attending the Digital Marketing for Financial Services Summit in Brooklyn, New York. This conferences is one of the world's leading digital marketing…
Have you ever been lost? Maybe you left Google Maps behind for a day. Maybe you were in a foreign country. Being lost, even for just a few minutes, is…
As CUNA Chief Compliance Office Jared Ihrig mentioned in last week’s webinar on Americans with Disabilities Act (ADA) website accessibility, CUNA has developed a number of compliance resources designed to…
NAFCU on Friday submitted another amicus brief to support a credit union's motion to dismiss a complaint filed against them in federal district court under the Americans with Disabilities Act…
The future of mortgages holds tremendous promise. However, today’s industry vision for how to leverage emerging mortgage technology is far too fixated on cost reduction instead of creating of customer…
Over the past 19 years, Amy Walter has built a reputation as an accurate, objective, and insightful political analyst with exceptional access to campaign insiders and decision-makers. In late February,…
The NCUA board will consider its Strategic Plan at its Jan. 25 meeting. The board has been soliciting public comment on the draft plan, which establishes a variety of agency…
In banks and credit unions, we spend a lot of time talking about why it’s important for staff to discuss products and services more in terms ofbenefits than features. Features…
As we begin the new year, many of us find ourselves taking stock of our performance in 2017. What worked, what did not, areas to build upon, ideas to leave…
Maybe your credit union has been on Instagram now for a few months, or maybe even a year... and you're ready to have your first successful Instagram contest! But often…
Hello Compliance Friends! Over the holidays, I had a chance to relax, travel and check out some old and new films. One of my favorite movies will forever be Disney'sThe…