At this tech-forward credit union, people still come first

As AI has wriggled its way into more nooks and crannies of our everyday lives, we’ve been hearing quite a bit of chatter about technology versus humanity. We’re not here today to speculate about possible dystopian futures, but we are here to talk about why it’s so important for even the most technologically advanced credit unions to keep the focus on their people.

Chylon Pappas, VP of Corporate & Government Engagement at First Tech Federal Credit Union, joins us to share how First Tech does just that. She helps us unpack this month’s BIG question:

What does a people-first focus look like in practice, and what are the key things more credit unions should be doing to better serve their employees, members, and broader communities?


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