The latest from Anne Legg

- by Anne Legg, Thrive

Innovators to fear and friend

Innovation is one of the best ways to create competitive advantage in the marketplace.  In the consumer financial services market space, it seems like banks have gotten the jump on ...

- by Anne Legg, Thrive

3-D Printing, Drones and Credit Unions

In the last year, two major innovations have landed in radar of mainstream media: drones and 3-D printing. While they might sound like odd candidates for inspiring credit union innovation, ...

- by Anne Legg, Thrive

Building Digital Delivery Strategy

Today’s world offers more ways for credit unions to deliver their products and services to their members than ever before. Current predominate delivery channels include: Branches Contact centers ATM/ (...

- by Anne Legg, Thrive

Channel Convergence

For most credit unions, the member experience is largely defined by a familiar pathway: retail interaction. While many credit unions might not think of themselves as retailers, all can probably ...