The latest from Bryn C. Conway

Dec 6, 2021 - by Bryn C. Conway, BC Consulting

Lessons from the Oregon coast: Learning to bounce

We just returned from spending the week of Thanksgiving at the Oregon coast with my brother and nieces. The trip was originally scheduled to be a three-generation endeavor with family ...

Aug 4, 2021 - by Bryn C. Conway, BC Consulting

Is your credit union likable?

As we’ve started to go out again to celebrate milestones, catch up with friends and basically return to our socially gathering selves this summer, I’ve been reminded of ...

Apr 15, 2021 - by Bryn C. Conway, BC Consulting

Get ready – consumers are about to get their spend on!

We’ve all had a year to dream about what we’ll do post-pandemic. Most of us are now starting to get those dreams put to paper. We are dusting ...

Jan 14, 2021 - by Bryn C. Conway, BC Consulting

The 4 Ps to focus on now to be ready post-pandemic


We’ve spent the last year in a state of “hurry up and wait” as we’ve adapted to the challenges of living, working and running our credit unions during ...

Nov 4, 2020 - by Bryn C. Conway, BC Consulting

Demonstrate your difference to gain & maintain trust

Credit unions have always been viewed in a different light. Our members typically rate us highly from a member satisfaction standpoint and many of our members choose us because we ...

Aug 5, 2020 - by Bryn C. Conway, BC Consulting

The 3 Rs of member experience 2020 style

2020 began with such promise. We turned the calendar into this new decade with little thought to altering business-as-usual. We continued doing our best to serve our members and provide ...

May 8, 2020 - by Bryn C. Conway, BC Consulting

Be the certainty in uncertain times: Reimagine the experience

Our work, our lives, our celebrations, and our connections to the world have all been altered in unimagined ways over the past several weeks.  It’s up to us, as ...

Jan 31, 2020 - by Bryn C. Conway, BC Consulting

Members forever: Keep the home fires burning

Think back to the first Valentine’s Day you spent with your significant other and all the preparation and planning that went into that day. The making of the dinner ...