The latest from Jay Speidell

May 5, 2023 - by Jay Speidell, Momentum

The story your members want to hear (and a branding mistake for SEGs)

Do your brand and your branches tell a story that your members want to hear? Picture a group of professionals, whether in a SEG or local industry you want to ...

Mar 31, 2023 - by Jay Speidell, Momentum

The human era of banking is here

What happens to credit unions after disruptive innovations mature and become a standard part of the banking ecosystem? Digital transformation is no longer a differentiator. It’s table stakes. Mobile ...

Mar 8, 2023 - by Jay Speidell, Momentum

Are your members hesitant to adopt ITMs? One credit union has an innovative solution

ITM adoption can be a controversial topic with members. From concerns that they’ll be losing access to real human service to worries about new technology, automation, and branch staff ...

Feb 2, 2023 - by Jay Speidell, Momentum

Ideal location too big for your branch footprint? 3 creative solutions

As the credit union industry moves to more conversational and relationship-based staffing models, the average branch footprint is shrinking. But rental spaces and properties for sale in prime locations are ...

Dec 27, 2022 - by Jay Speidell, Momentum

Will ChatGPT and the AI revolution replace member-staff interactions?

ChatGPT is causing waves in just about every industry, and there’s no doubt it will be a powerful tool in assisting roles that involve written and verbal communication. But ...

Dec 1, 2022 - by Jay Speidell, Momentum

What do CU staff have in common with auto workers?

When we think about automation changing the way people work, the first image that usually comes to mind is an automobile worker in Detroit going from assembling a car themselves ...

Nov 2, 2022 - by Jay Speidell, Momentum

5 questions to assess your hybrid workplace strategy

Americans are heading back to the office. But while the biggest corporations are making bold moves around how and where their employees work, credit unions must tread more carefully. Avoid ...

Oct 5, 2022 - by Jay Speidell, Momentum

New study shows that while most members may be willing to use mobile banking, they don’t prefer it

In the years leading up to the pandemic we saw steady mobile banking adoption rates that spiked as branches shut down in 2020. It’s easy to associate usage rates ...