The latest from Jay Speidell

Dec 22, 2021 - by Jay Speidell, Momentum

Your brand is not your logo

A common mistake that many organizations make is thinking that their logo, their name, and their taglines are their brand. This isn’t true. Your brand is what you stand ...

Dec 8, 2021 - by Jay Speidell, Momentum

Don’t use this feature in new branches!

Cattle ropes. Stanchions. Retractable barriers. Whatever you call them, the first images that come to mind are red carpets and waiting lines … or bank branches from the 1990s. Yet we’...

Nov 8, 2021 - by Jay Speidell, Momentum

Recognizing diverse remote working experiences at credit unions

Where people work best is a hotly debated topic today, but there’s an aspect of the issue that is often left out of conversations. Across the industry, across organizations, ...

Sep 28, 2021 - by Jay Speidell, Momentum

How can credit unions avoid becoming commodities in a digital world?

Imagine the buyer’s journey for a young renter in today’s market shopping for a mortgage. Their first stop is Google and the search string “best mortgage rates.”  Will ...

Aug 30, 2021 - by Jay Speidell, Momentum

Dealing with isolation at home and in the office

Isolation continues to be a growing issue in the workforce as the pandemic rages on. Yet this is more of an employee experience issue than an inherent property of working ...

Aug 6, 2021 - by Jay Speidell, Momentum

“Me” spaces and “we” spaces at work (and at home)

There’s a heated debate that’s been going on for decades, the battle between open offices and private workspaces. And today that debate has a new dimension – working from ...

Jul 26, 2021 - by Jay Speidell, Momentum

Do distractions in credit union workplaces harm employee wellbeing?

How many credit union employees can sit down and focus on a task without distractions when they need to? Only 26%.  You didn’t misread that, only 26% of credit ...

May 28, 2021 - by Jay Speidell, Momentum

Why your credit union needs to focus on flexibility

As we emerge from the pandemic, we have an opportunity to look at the disruption it caused to the credit union industry as a case study for the larger scale ...