The latest from Jeff Mortenson

Apr 18, 2024 - by Jeff Mortenson, SWBC

Automation vs a live agent—Which do you prefer?

The financial services industry is continuously evolving, and it is essential to optimize collections strategies to maintain liquidity and minimize risk. One of the most critical choices for credit unions ...

Dec 5, 2023 - by Jeff Mortenson, SWBC

Digital-first collections matter now more than ever. Here’s why.

Two years ago, delinquency rates on loans in the U.S. were the lowest they’d ever been. Financial stimulus packages, student loan deferments, and suppressed spending provided plenty of ...

Oct 16, 2019 - by Jeff Mortenson, SWBC

The future of collections technology and borrower interaction

You keep hearing about the digital revolution—technology is becoming more and more integrated into our daily lives. The way financial institutions transact and communicate with borrowers has evolved as ...