The latest from Jeff Rendel

Jun 23, 2017 - by Jeff Rendel, Rising Above Enterprises

Small businesses deserve the credit union model

It’s a given that the credit union business model has served retail consumers well: few fees, lower loan rates, and higher savings rates tell the story. But, what about ...

Mar 23, 2017 - by Jeff Rendel, Rising Above Enterprises

A fresh measure for call centers: ‘Helped’ over ‘handled’

Have you observed lately that retail call center agents seem to intentionally spend more time on the telephone with customers? Rather than being in a hurry to end a call ...

Dec 27, 2016 - by Jeff Rendel, Rising Above Enterprises

Your data belongs in your strategic plan

“We could double our assets without adding one member,” a CEO of a near-billion dollar credit union shared. “The answer lies in knowing how our data helps us create new ...

Sep 28, 2016 - by Jeff Rendel, Rising Above Enterprises

A sales audit for your credit union

Audits are an ordinary part of a day in the life of your credit union; they are a measure of effective internal controls and procedures. However, when is the last ...

Jun 7, 2016 - by Jeff Rendel, Rising Above Enterprises

The art of execution for credit union strategic plans

“I’ll take a well-executed, one-page, written-on-a-legal pad strategic plan over a poorly (if at all) executed, twenty-page, four-color, complete with charts and graphs strategic plan any day. Substance over ...

Mar 4, 2016 - by Jeff Rendel, Rising Above Enterprises

CEO – Reinvent thyself

In 2015, The Conference Board, an international economic and management research organization revealed that the “optimal span of a CEO” was 4.8 years. It concluded that, after about five ...

Nov 13, 2015 - by Jeff Rendel, Rising Above Enterprises

The mind of the ‘member’ on the board

For many credit unions, autumn brings offsite planning sessions designed to dream, design, and determine strategic plans for a given credit union’s future over the next several years. Strategic ...

Aug 13, 2015 - by Jeff Rendel, Rising Above Enterprises

CUbers – Credit union members and the sharing economy

I’ve used Uber once. It involved a ride from a conference center to an airport. The ride was reasonable (though the driver did continually apologize for dog hair in ...