The latest from John Dancu

- by John Dancu, IDology

Protecting call centers from spoofed calls

Call centers are becoming increasingly more vulnerable to fraud. With the proliferation of stolen identity information available on the Dark Web and the ability to social engineer other validation information, ...

- by John Dancu, IDology

Maintain TCPA compliance the easy way

Consumers are given many options for how they wish to interact with your credit union – they can receive alerts via SMS, automated calls, email messages, the list continues to grow ...

- by John Dancu, IDology

The steady rise of call center fraud

Call centers. They’re often the first and preferred point of contact for customers wanting to do business with your credit union. While it’s important to provide an unparalleled ...

- by John Dancu, IDology

Mobile security in today’s mobile world

Let’s face it – mobile is here to stay. From 2014 to 2015, there has been a 33 percent increase in people using mobile banking applications, according to JPMorgan Chase &...