Tools to get the job done
by: Anthony Demangone John Spence has a great talk that he does on accountability. There are five parts to accountability. First, you have to communicate the mission and responsibility. You ...
The latest from Jordan Rumsey
Big bang disruption in the credit union industry
by: Kim Carlstrom During the 2015 NACUSO Conference, Credit Union Industry Disruption and Predictive Analytics drew particular attention from those attending. It was quite clear that significant changes are coming ...
Three Fs of strategic planning
Strategic planning is one of the most important things your financial institution does. It’s unfortunate that so many planning sessions result in chaos, unproductive decision making and a plan ...
In search of RDC fraud with Aite Group’s Shirley Inscoe
Many of us remember when online banking first launched and consumers were saying, “Are you crazy, I’m not managing my money on the Internet. I’m still getting lost ...
Become a Vendor Assessment Jedi
by: Randy Lindberg, Founder and Managing Partner with Rivial Security (A Quantivate Partner) There are some ordinary steps that you can take to assess vendor due diligence. But, you don’...
Credit unions can break dangerous inertia with innovation
by: Shazia Manus In a recently released white paper exploring financial institution (FI) innovation, I highlight the importance of agility for credit unions to achieve market relevance. In the paper, “...
Personalized lending for the digital consumer
Financial institutions are ready to lend and consumers are ready to borrow, creating a perfect storm of lending opportunity. But, traditional loan acquisition programs often miss the mark due to ...
How to balance technology and branches
I saw a Frost Bank commercial recently that impressed me. It says there are a lot of ways to connect with Frost (Apps, Website and ATM’s) but to be ...