The latest from Melissa Thinger

Credit unions, don’t wait for pain to change your game

If you’re like many financial institutions, tradition can be a powerful force that gives you the edge over your competition. But what happens when “the way we’ve always ...

All aboard: Boosting training program buy-in for maximum results

While credit unions have long outpaced other institutions when it comes to customer service, big banks are quickly closing the gap. According to the 2015 Consumer Banking Insights Study, 90 ...