The latest from Michael Carter

Dec 9, 2020 - by Michael Carter, SRM (Strategic Resource Management)

3 operational changes CUs must consider to remain competitive in today’s environment

Credit unions and their members are gradually coming to terms with the rules of engagement for life after Covid-19. The amount of business transformation and adaptation that has occurred since ...

Aug 7, 2020 - by Michael Carter, SRM (Strategic Resource Management)

5 ways COVID-19 is influencing how credit unions must approach digital and payments

Wishful thinking has led many to hope that the COVID-19 pandemic would be a memory by now, but the reality is that the pandemic is still significantly impacting the economy ...

Jun 2, 2020 - by Michael Carter, SRM (Strategic Resource Management)

Why the pandemic-prompted increased reliance on digital may be long-lasting

Perhaps the most apparent impact of the COVID-19 pandemic in financial services is its amplification of the digital channel. Credit unions have been planning and budgeting for their “digital transformation” ...