The connected credit union 2: Transform your accounting department
Accounting. Just saying the word used to give me the chills. In fact, just thinking about it takes me back to my college days, when early morning accounting classes were ...
The latest from Michelle Harbinak Shapiro
The connected credit union: Don’t gamble with the heart of your credit union
Whether you’re a fan of the Las Vegas strip or not, you can’t argue with Steve Wynn when he said “Human resources isn’t a thing we do. ...
Members: The real “core” of your business
“Sales 101, know your customer,” I overheard a colleague say several times last week at a training event. As cliché as it may sound on the surface, knowing your member ...
Knockout slow processes at your credit union
Today’s consumers are conditioned to expect more and more information – quickly. This is changing your members’ expectations. They want information anywhere they are and they expect it now. Are ...
What your credit union can learn from Elf on the Shelf
Once we devoured the pumpkin pie on Thanksgiving, our Elf on the Shelf appeared. She’s been keeping a close eye on my daughter ever since. For those of you ...
3 areas where workflow improves your lending process
Chances are, your credit union has been using document imagining for years. But has it taken the next step by using workflow? If not, here are three instances where workflow ...
Calling all superheroes!
A bonfire, a hayride, a reunion with my college friends at a football game, a pumpkin hunt – I’ve officially jumped headfirst into autumn. But I really didn’t have ...
Three steps to tackle the inevitable: Change
Last fall, I divulged how I cope with the end of summer. Like many, I am not a big fan of change. This autumn, the transitions in my life seem ...