The latest from Michelle Harbinak Shapiro

May 12, 2015 - by Michelle Harbinak Shapiro, OnBase by Hyland

The connected credit union 2: Transform your accounting department

Accounting. Just saying the word used to give me the chills. In fact, just thinking about it takes me back to my college days, when early morning accounting classes were ...

Apr 17, 2015 - by Michelle Harbinak Shapiro, OnBase by Hyland

The connected credit union: Don’t gamble with the heart of your credit union

Whether you’re a fan of the Las Vegas strip or not, you can’t argue with Steve Wynn when he said “Human resources isn’t a thing we do. ...

Mar 18, 2015 - by Michelle Harbinak Shapiro, OnBase by Hyland

Members: The real “core” of your business

“Sales 101, know your customer,” I overheard a colleague say several times last week at a training event. As cliché as it may sound on the surface, knowing your member ...

Feb 5, 2015 - by Michelle Harbinak Shapiro, OnBase by Hyland

Knockout slow processes at your credit union

Today’s consumers are conditioned to expect more and more information – quickly. This is changing your members’ expectations. They want information anywhere they are and they expect it now. Are ...

Dec 23, 2014 - by Michelle Harbinak Shapiro, Hyland Software

What your credit union can learn from Elf on the Shelf

Once we devoured the pumpkin pie on Thanksgiving, our Elf on the Shelf appeared. She’s been keeping a close eye on my daughter ever since. For those of you ...

Dec 1, 2014 - by Michelle Harbinak Shapiro, OnBase by Hyland

3 areas where workflow improves your lending process

Chances are, your credit union has been using document imagining for years. But has it taken the next step by using workflow? If not, here are three instances where workflow ...

Oct 22, 2014 - by Michelle Harbinak Shapiro, OnBase by Hyland

Calling all superheroes!

A bonfire, a hayride, a reunion with my college friends at a football game, a pumpkin hunt – I’ve officially jumped headfirst into autumn. But I really didn’t have ...

Sep 24, 2014 - by Michelle Harbinak Shapiro, OnBase by Hyland

Three steps to tackle the inevitable: Change

Last fall, I divulged how I cope with the end of summer. Like many, I am not a big fan of change. This autumn, the transitions in my life seem ...