The latest from Paul Robert

Apr 10, 2020 - by Paul Robert, FI Strategies, LLC

Focus on employees in these challenging times

We know that brighter days are ahead (these skies will clear!), but that positivity is tempered by the realities of the unique and unprecedented challenges we face today. As you ...

Mar 5, 2020 - by Paul Robert, FI Strategies, LLC

A six-pack for turning employees into brand ambassadors

In my hometown there’s a grocery chain whose moto has been: “We’re the friendliest store in town”. However, most people who shop there know the truth: their employees ...

Jan 22, 2020 - by Paul Robert, FI Strategies, LLC

3 P’s to reclaiming member service superiority

By now many of you have probably read the alarming results of consumer satisfaction in financial services in today’s environment. For the rest of you, you may want to ...

Dec 10, 2019 - by Paul Robert, FI Strategies, LLC

Looking at 2020, six ways to set your vision clearly on experience

As 2019 winds to a close, your credit union leadership should be setting their sights on 2020 and what needs to be done from a strategic and tactical perspective to ...

Nov 19, 2019 - by Paul Robert, FI Strategies, LLC

If you want member engagement, you’d better invest in employee engagement

In 1917, in the inaugural issue of Forbes magazine, BC Forbes wrote that the purpose of business was not to make a profit but to make people happy. By focusing ...

Sep 26, 2019 - by Paul Robert, FI Strategies, LLC

Stop and listen before planning this year

For many of you, it’s strategic planning season – that time of year where you venture off to some exotic resort (or the local Hampton Inn) with the Board on ...

Jul 26, 2019 - by Paul Robert, FI Strategies, LLC

Create a joyous culture at your credit union

Far too many workers think their job is “just a job”. They clock in at 9, clock out at 5, and forget about everything from work on the drive home. ...

Jun 25, 2019 - by Paul Robert, FI Strategies, LLC

Together is better for optimal success

There’s an old proverb that says: If you want to go fast, go alone; if you want to go far, go together. As your credit union enters strategic planning ...