The latest from Randall Smith

- by USA Today

Consumers have had enough, ‘rage survey’ says

Americans are not very happy consumers. We’re frustrated and angry—and for good reason. By Herb Weisbaum, CNBC More people than ever are dissatisfied with the products and ...

- by CUNA

NCUA, regulators release QM guidance

Residential mortgage loans will not be subject to safety-and-soundness criticism solely because of their status as Qualified Mortgage or Non-qualified Mortgage loans, the National Credit Union Administration and other federal ...

- by NAFCU Newsroom

FFIEC social media guidance final

Potential consumer compliance, legal, reputation and operational risks to financial institutions through social media activities are detailed in guidance released last week and put into effect immediately by the Federal ...

- by CU Management

Prepaid chip cards

If you have a lot of members who travel internationally, this option might make sense by Keith Loria As a means to combat fraud, MasterCard, Visa, Discover and American Express ...

- by Credit Union Magazine

Adopt these four ERM lessons

What’s behind Credit Unions’ and regulators’ growing interest in enterprise risk management? What’s behind credit unions’ and regulators’ relatively recent interest in enterprise risk management (ERM)? Huge changes ...

- by TIME Business & Money

Here’s how to give the perfect gift this holiday

When holiday shopping, we defer to gift cards and items on wish lists because we think they’ll be appreciated—or at least not disappointing. By Kit Yarrow But these ...

- by Your Marketing Co.

It doesn’t take much to make it better

By Bo McDonald Did you ever sit down with your team and ask “how can we create a better user experience?” It ends up being one of those meetings where ...