The Most Useless Research Stat: Consumer Channel Preferences
by Ron Shevlin Quick two-question survey: Do you think that banks and credit unions should continue to increase their investment in the mobile channel? (Y/N) Do you think the “...
The latest from Randall Smith
Commit to a Leadership Continuity Plan
by Scott Albraccio When your senior executives move on to lead other credit unions, does your board and management consider it an honor? These types of moves could reflect well ...
Creating a “Wow” Credit Union Board Meeting
By Michael Daigneault Consider a typical board meeting. There is a call to order, some chairman and CEO remarks, committee reports, a call for old and new business, then adjournment. ...
Smaller Institutions Lead the Charge for Technological Innovation
By Tom It’s very possible that credit unions and smaller banks could lead the way when it comes to technological innovation, and that’s a good thing if they ...
Thank Mom For All Her Money Lessons
BY DAN RUTHERFORD Sunday is Mother’s Day. Thank me later if the date slipped your mind. As we take the day to celebrate all that our moms do for ...
Move Over ‘Multichannel’ Financial Services, It’s Time To Evolve To An ‘Omnichannel’ Approach
by: Mark Schwanhausser A client reached out the other day because he noticed that we’re in the process of unveiling a new title for my practice area. From here ...
Does Director Pay and Taxes Impact Rates and Fees?
by Keith Leggett At one time, NCUA required that any converting credit union include the following information in any disclosure to its members. EXPENSES AND THEIR EFFECT ON RATES AND ...
How You Can Effectively Fight Card Fraud with TMG’s Karen Postma
Fraud is a issue that will probably never go away. So it will always be on the forefront of financial services’ “to do” list. In today’s world of online ...