How to Attract Credit Union Members
By Michael Corn At the CUNA GAC last month, CUNA’s Bill Cheney offered a vision for credit unions in which “Americans choose credit unions as their best financial partner.” ...
The latest from Randall Smith
Thoughts on THINK 13 with CO-OP Financial Services’ Samantha Paxson
There are many quality shows within the credit union industry each year big and small — and CO-OP’s annual THINK Conference is among the best. Each year this show rounds ...
Credit Unions In the Lead on Customer Experience. Banks Improve
The 2013 Temkin Experience Ratings rank the customer experience of 246 companies across 19 different industries. In the survey, 10,000 U.S. consumers evaluate three areas of customer experience: ...
How Does DNS Impact My Credit Union?
By Robbie Wright DNS, or the domain name system, is a fundamental building block of the internet that is very commonly overlooked from both a management view and a security ...
Two Lessons from the Telesis Community Credit Union Failure
by Anthony Demangone NCUA’s Office of Inspector General recently published a Material Loss Review (NCUA.gov, 32 pages) that serves as a postmortem on the failure of Telesis Community ...
Brett King Explains Why ‘Banking Is Something We Do’
Bank 3.0 hit the bookshelves (virtual and non-) recently. Naturally it was time to dial up the book’s best-selling author, entrepreneur, financial consultant, and all-around good dude Brett ...
Employees Can’t “Just Get Over It”
By Matt Monge Being a human, or a human being, is a tough gig. One of the more difficult parts of being human also happens to be a thing we ...
Think Big With Your Brand
By Mark Arnold Every financial institution wants a strong brand. Duh. But how do you get there? According to Randy Schultz, brand evangelist and buzz initiator with Weber Marketing, you ...