The latest from Rick Leander

Jan 29, 2020 - by Rick Leander, LFB Holdings

A lesson from the lemmings*

When I was little and asked to do something my friends were doing, my mother often responded, “if all you friends were jumping off a bridge, would you?” Even a ...

Dec 31, 2019 - by Rick Leander, LFB Holdings

In 2020 let’s focus on member savings!

As we enter a new year and a new decade, it is time to reflect on the condition of our members and think about ways we can shift our focus ...

Oct 29, 2019 - by Rick Leander, LFB Holdings

Engaged or not engaged – that is the issue

A leader early in my career told me “Your most valuable assets walk out the door every day, your most important job is to make sure they come back tomorrow.” ...

Jul 25, 2019 - by Rick Leander, LFB Holdings

Sometimes slower IS better…

Makes all things as easy as possible.  Remove as many steps as you can from the process.  Reduce the thinking and work required to complete a transaction.  Frictionless financial services – ...

Apr 29, 2019 - by Rick Leander, LFB Holdings

The 5 deadly flaws in group decision making

“Nobody is as smart as Everybody” – Kevin Kelly Crowd sourcing is all the rage – use the collected knowledge and wisdom of a large population to review choices, assemble information and ...

Feb 5, 2019 - by Rick Leander, LFB Holdings

Savings levels – Its time for us to get aggressive

We have watched over the last 35 days an increasing number of stories about how government workers, most with little savings and living paycheck to paycheck have struggled to meet ...

Oct 31, 2018 - by Rick Leander, LFB Holdings

My members are not listening . . . or are they?

Recently I was talking to a credit union CEO who was concerned her members were not listening to the advice they were receiving from her organization.  Every quarter her credit ...

Aug 1, 2018 - by Rick Leander, LFB Holdings

The gold standard: What would your credit union do?

The Credit Union CEO who hired me as his Chief Strategy Officer was fond of saying “If I have to choose between making a dollar, or giving a member the ...