Post-pandemic shifting consumer banking habits
It’s no secret the COVID-19 pandemic has significantly affected how consumers bank. Experts predict some of the self-service habits people have built during the pandemic such as online shopping, ...
The latest from Robbie Burgett
Customer experience is everything. Get it right for your lending process using AI
One thing every industry will agree on today is – customer experience is everything. With companies like Netflix and Amazon driving customer expectations higher using Artificial intelligence (AI) and machine learning, ...
Episode 18: Let’s talk FinCrime & following the money with forensic accounting
Where did the money come from, and where did it go – that’s the question forensic accountants work to answer. Robert Nordlander spent more than 20 years at the IRS ...
Digital Pot of Gold
Ever wonder how many times a member has started your online loan application process, and then stopped filling it out for one reason or another? Maybe it took too long ...
How to use digital to increase credit union membership
How are Credit Unions using digital to both exceed their member’s expectations and to gain a competitive edge against banks? This is the main topic of a free webinar ...
Driving financial wellbeing and enhancing member lives through AI
Scienaptic’s presence at CUNA GAC 2022 was hard to miss. The leading AI based credit underwriting platform provider organized an Industry Trends Panel session including Jennifer O Callaghan (SVP, ...
AI-based lending decisions to provide enhanced member experience
Credit unions have long taken pride in building relationships that prioritize people over products, and that has set them apart from their competitors. Their intent to give the profits back ...
Trust the process
So, you’ve made the decision to redesign your credit union website. Whether you’re in the early planning stages or are almost ready to go live, creating a workflow ...