Why credit unions should think about income inequality
In Chicago, where I live, this article titled ‘The Middle Class is Shrinking Everywhere – In Chicago It’s Almost Gone’ has been shared widely in community development circles. It is ...
The latest from Sarah Marshall
Three simple solutions to make change stick
The calendar recently turned a page over to 2019. Even if you are not someone that personally sets goals and resolutions for the new year, most of us do feel ...
Holiday promotions: A little extra help matters
It is evident everywhere that it is holiday season. With Christmas trees, lights, and poinsettias around every corner, shopping special advertisements, and peppermint infused beverage promotions there is no mistaking ...
The stories we don’t tell
One of the better known rules of marketing in our era of social media is to highlight lots of success stories and testimonials. It is easy to understand why. We ...
Three reasons to be a life-long learner
One of the keys to staying sharp as a leader is continuing to learn. Almost all of us are grateful when the days of formal education are behind us, (and ...
Is your credit union one step from social impact?
Social impact can be tricky to define. If you want to be technical, any action a person or business takes will have some sort of societal, or social impact. The ...
Customer service, community partnerships, and customization
Where are your product ideas and promotions coming from? Are they coming from the bigger credit union a few miles away, from your bank competitor or something else offered by ...
Why consumer protection still matters
The CFPB has been a controversial agency since its inception in 2010 under the Dodd-Frank Act. Financial institutions have not been a fan of its work, as more and more ...