The latest from Sarah Marshall

- by Sarah Marshall, North Side Community Federal Credit Union

Planning, patience, and perseverance

What does it take to implement a successful strategy? That’s a million- dollar question, and if a consultant had a failproof method for guarantee of strategic success, they would ...

- by Sarah Marshall, North Side Community Federal Credit Union

Do you know your community?

The word ‘community’ is tossed around a lot. For some of our credit unions, it is part of our name. A growing number of us identify as community development credit ...

- by Sarah Marshall, North Side Community Federal Credit Union

3 strategies for small credit union success

Small credit union executives wear a lot of hats. It keeps work interesting, but it can also involve being pulled in a lot of different directions. Small credit union CEOs ...

- by Sarah Marshall, North Side Community Federal Credit Union

Why consider a historical review?

Credit unions are heavily in the midst of strategic planning. It is exciting to look forward. The turn of the year rings in possibilities and potential. Even if we have ...

- by Sarah Marshall, North Side Community Federal Credit Union

When the work gets hard…

A long- time member yelled at you today, and it felt like the last straw. A product launch didn’t go as planned. A business relationship fell apart. The team ...

- by Sarah Marshall, North Side Community Federal Credit Union

What does your credit box look like?

Credit is a subject that credit unions find incredibly familiar. It is the driver of everything we do, from our profit to our promotions to our processes. We understand what ...

- by Sarah Marshall, North Side Community Federal Credit Union

Does your credit union have a vision problem?

Vision.  Most annual strategic planning meetings begin the session with a reminder of the organization’s mission and vision.  Employees across the organization are often relatively clear about what the ...

- by Sarah Marshall, North Side Community Federal Credit Union

The Millennial dilemma: Career growth and credit unions

Let’s talk about turnover. One of the most expensive events for a company is the loss of a key employee. High-performing, well-trained employees help an organization function at optimal ...