The latest from Sarah Marshall

- by Sarah Marshall, North Side Community Federal Credit Union

Humility: The oxygen of strong leadership

Management and leadership have many areas of overlap, but not every function is the same. In our work, we spend a lot of time thinking about management. Our concerns revolve ...

- by Sarah Marshall, North Side Community Federal Credit Union

Change management and your credit union

Change is difficult. In a business environment, where complex layers of systems and structures interact, it can be cumbersome. Many people dislike change, and the challenges that come from it. ...

- by Sarah Marshall, North Side Community Federal Credit Union

Three C’s for resolving conflict

Metrics are critical, but metrics are mirrors. Outstanding organizations keep a close eye on metrics. It is vital to the strength of your balance sheet to know where you stand ...

- by Sarah Marshall, North Side Community Federal Credit Union

Wrapping up 2016: A holiday review

If your credit union is anything like most businesses, fourth quarter and the holiday season mean excess! — Excess loan demand as members scramble to borrow money for Christmas presents, ...

- by Sarah Marshall, North Side Community Federal Credit Union

Advocacy should be part of your job description

We just ended a brutal election season. No matter which candidate you voted for, most people agree that this election cycle was a tough one. In spite of all that ...

- by Sarah Marshall, North Side Community Federal Credit Union

3 ways to engage millennial employees

Let’s talk about reality – the credit union movement is an older movement, and in some cases older founders are still engaged and involved in their institution. The first credit ...