What does your credit box look like?
Credit is a subject that credit unions find incredibly familiar. It is the driver of everything we do, from our profit to our promotions to our processes. We understand what ...
The latest from Sarah Marshall
Does your credit union have a vision problem?
Vision. Most annual strategic planning meetings begin the session with a reminder of the organization’s mission and vision. Employees across the organization are often relatively clear about what the ...
The Millennial dilemma: Career growth and credit unions
Let’s talk about turnover. One of the most expensive events for a company is the loss of a key employee. High-performing, well-trained employees help an organization function at optimal ...
Humility: The oxygen of strong leadership
Management and leadership have many areas of overlap, but not every function is the same. In our work, we spend a lot of time thinking about management. Our concerns revolve ...
Change management and your credit union
Change is difficult. In a business environment, where complex layers of systems and structures interact, it can be cumbersome. Many people dislike change, and the challenges that come from it. ...
Two simple things we don’t say enough: Why appreciation matters
There are many days we go to work because we know there is a paycheck coming every two weeks. We do our jobs because it gives a sense of purpose ...
Three C’s for resolving conflict
Metrics are critical, but metrics are mirrors. Outstanding organizations keep a close eye on metrics. It is vital to the strength of your balance sheet to know where you stand ...
Check that your products and services haven’t passed the expiration date
One of the toughest parts of strategy is letting go when it is time to quit something. It may be harder for us as credit union employees than those in ...