Not all clouds are formed the same
Not too long ago, the idea of hosting both information and business processes outside a credit union’s own digital walls was a showstopper. Questions about security, information control and ...
The latest from Steve Comer
Converting your core? Pay attention to change management
I’ve been a Cleveland Cavaliers fan for a long time, well before LeBron James joined the team – both times. I remember seeing Zydrunas Ilgauskas make his debut in 1997, ...
3 ways to make your credit union members happier than they already are
Credit union members are among the happiest consumers out there. Satisfaction is through the roof, so to speak. Credit unions rank high on the American Customer Satisfaction Index year over ...
Q: When should your credit union start planning for possible M&A activity? A: Yesterday
For most credit unions, industry mergers and acquisitions is more than water cooler talk. It’s an everyday topic of conversation. After all, in the first nine months of 2018, ...
Trends From 2012 That Will Affect 2013
by Steve Comer, Hyland Software As the year draws to a close, it’s the perfect time to take a look at the most important trends we saw in 2012 ...
Achieve Straight-through Processing and Increase Member Satisfaction with Electronic Signatures
by: Steve Comer, Credit Union Industry Manager, Hyland SoftwareAfter researching, performing due diligence and processing, signing documentation should be the easiest part of processes like new account openings or loan ...
Best Practices for Building a Core of Internal Champions
by: Steve Comer, Credit Union Industry Manager, Hyland SoftwareYour credit union is buried in paper. And if it’s not negatively impacting member service, it will be soon. But ...
Access Information Wherever You Are: How to Use Mobile Solutions to Stay Connected
by: Steve Comer, Credit Union Industry Manager, Hyland SoftwareIf credit union members can use their cell phones to track the location of their friends, upload embarrassing pictures to Facebook or ...