Terry Redding

Terry Redding joined CFI Group in 2007. Prior to assuming responsibility for CFI’s technology platform his voice of customer client experience spanned a wide variety of industries including credit unions, retail, Telco, and hospitality. Author of CFI’s new Credit Union Satisfaction Industry index, Terry has also lead the efforts of the Call Center Satisfaction Index for the past 6 years. Curious by nature, his comments and articles have been published in a variety of industry magazines and journals (Customer Magazine, E-Commerce Times, Marketwatch, and CFO Magazine), ... Read more

Terry is a former instructor for the American Management Association in the area of corporate performance management. He holds an MBA from Northwestern University, Kellogg Graduate School of Management, and a BA in Economics from the University of Michigan.