Do You Know Why You Do What You Do?
By. Tom Glatt, Glatt Consulting I recently watched a program on former USC and Oakland Raider quarterback Todd Marinovich. His is what you would call a sad tale, where drugs ...
The latest from Tom Glatt, Jr.
Is Sally Killing Credit Union Service Consistency?
By. Tom Glatt Jr., Glatt Consulting The rise of national chains, whether retailers or restaurants, lead some to bemoan the loss of local alternatives. A Walmart/Starbucks/Applebees heads into ...
Five Key Questions Credit Union Leaders Should Ask Themselves Before Making a Merger Decision
By Tom Glatt, Jr. Mergers seem to be a plank in the strategic plans of almost every credit union I’ve worked with lately. Whether to merge is an important ...
Four Key Steps To Slowing The Account Closing Trend
by Tom Glatt, Jr., Glatt Consulting For most people, December begins a time of reflection. We spend time thinking about our successes during the year and celebrating our accomplishments. At ...
Is Your Credit Union Too Complex?
Tom Glatt, Jr., Strategy Consultant, Glatt Consulting Ray Ozzie, formerly Microsoft’s chief software architect, once famously said: Complexity kills. Complexity sucks the life out of users, developers and IT. ...
Grounds for Change: Credit Unions are not Immune
by: Tom Glatt, Jr., Strategy Consultant, Glatt ConsultingBeen to a diner to grab a cup of coffee lately? Used to be that to get a cup while out, you'd head ...
What Does It Take To Be Great In Business Lending?
by: Tom Glatt, Jr., Strategy Consultant, Glatt ConsultingBusiness lending represents a new frontier for many credit unions — a place where lending opportunity abounds but unknown risks await. Fortunately, the ...
What is Service? Do You Know?
by: Tom Glatt, Jr., Strategy Consultant, Glatt ConsultingA commonly-referenced description of credit unions states that credit unions are “not for profit, but for service.” With that thought in ...