The latest from Felix Gomez

- by Preston Packer, FLEX

Addressing member needs by understanding their generation

Exceptional credit union member services is one major attribute that sets credit unions apart from banks. The importance of providing members with services that exceed their expectations and anticipate their ...

- by Dean Knudtson, The Payments Review

Thought leadership – An interchange primer

It’s imperative for credit unions to understand interchange – the biggest component of non-interest income. One of the most misunderstood, and possibly the most misaligned topic in the credit and ...

- by Dan Berger, Berger Leadership Blog

5 leadership habits that instill trust

Human relationships thrive on trust. And while it’s important for leaders to trust their employees, a productive and successful organization is one in which the employees trust their ...

- by Henry Meier, State of Mind

CUNA slams “unconstitutional” appointment

CUNA decisively weighed in on the CFPB appointments dispute yesterday, with a brief sharply critical of former Director Cordray’s attempt to name his deputy as the interim Director of ...

- by Your Marketing Co.

What we can learn from check cashers

“The service was great – delivering was faster than lightning could strike. I’ve never been presented with such an outstanding service….” That’s a pretty powerful testimonial – one that didn’...