The latest from Felix Gomez

- by Mark Arnold, On The Mark Strategies

Strategic planning and the power of no

After many years of helping facilitate bank and credit union strategic planning sessions, I can safely say one thing: people love adding to their “to do” list. For the most ...

- by Anthony Demangone, CU Suite

BOA: Oops, they did it again…

I’m guessing that you’ve seen the headlines. For Bank of America’s Poorest Customers, Banking Just Got More Expensive. (Quartz) Here’s a snippet from the story. Bank ...

- by Miriam De Dios Woodward, Coopera

Creating a more inclusive industry: Lessons for credit unions

In its 2017 Diversity Report, Financial Solutions Lab (FinLab) provided an update on its efforts to create a more inclusive financial services industry. Managed by the Center for Financial Services ...

- by Victoria Penn , SWBC LenderHUB

4 rules for creating compelling consumer experiences

In November 2017, I had the pleasure of attending the Digital Marketing for Financial Services Summit in Brooklyn, New York. This conferences is one of the world’s leading digital ...

- by Mark Arnold, On The Mark Strategies

How a lost Panda explains benefits over features

In banks and credit unions, we spend a lot of time talking about why it’s important for staff to discuss products and services more in terms of benefits than ...