Strategic planning and the power of no
After many years of helping facilitate bank and credit union strategic planning sessions, I can safely say one thing: people love adding to their “to do” list. For the most ...
After many years of helping facilitate bank and credit union strategic planning sessions, I can safely say one thing: people love adding to their “to do” list. For the most ...
In our concluding article based on the Callahan & Associates findings reported in, “It’s All About the Core,” we will go back to the very beginning of the process. So ...
The ever informative CUtoday features an article this morning quoting Becky Landis, CEO of State Highway Patrol FCU in which she argues that the only way credit unions can stop “...
I’m guessing that you’ve seen the headlines. For Bank of America’s Poorest Customers, Banking Just Got More Expensive. (Quartz) Here’s a snippet from the story. Bank ...
In its 2017 Diversity Report, Financial Solutions Lab (FinLab) provided an update on its efforts to create a more inclusive financial services industry. Managed by the Center for Financial Services ...
In November 2017, I had the pleasure of attending the Digital Marketing for Financial Services Summit in Brooklyn, New York. This conferences is one of the world’s leading digital ...
In banks and credit unions, we spend a lot of time talking about why it’s important for staff to discuss products and services more in terms of benefits than ...
As we begin the new year, many of us find ourselves taking stock of our performance in 2017. What worked, what did not, areas to build upon, ideas to leave ...