Don’t let bad data kill your credit union’s brand
Trust is important for any brand, but it is the lifeblood of the financial services industry. Indeed consumer trust is arguably the greatest competitive advantage any bank or credit union ...
The latest from Felix Gomez
FinTech is fundamentally changing mortgage lending right now
The digitalization of mortgage lending is not a gimmick to attract millennials but a fundamental shift in the way mortgage lending is done. If you don’t have plans in ...
Overdraft opt-in notices: What about checks?
Hi, Compliance Friends! It’s already March, so we are busy preparing for our semi-annual Regulatory Compliance School. Every year NCUA publishes its annual supervisory priorities. Amongst this year’s ...
Artificial Intelligence provides more power to fight financial crime
Today’s fraud challenges are emerging in real time at the hands of more sophisticated criminals. That puts financial institutions in a tough position, tasked with devoting more time and ...
6 approaches to inspire and motivate
Inspiring and motivating others is the most difficult leadership competency to develop, according to results taken from more than 87,000 leaders. Why is this component of leadership, which is ...
More consumers feel at home with online mortgage origination
Rarely do new homeowners describe their mortgage origination experience as fast, easy or convenient. That may be changing as consumers grow more comfortable with digital loan practices – and lenders reset ...
Do the majority of Americans really ‘want’ to use a branch?
Most commentary around branch usage relies on research that supports a specific position. Not because the findings of any specific research report are incorrect. In fact, most of the research ...
Welcome to the Snark Tank
Social media has become the constant force in connecting people across the globe. Individuals, groups, and large corporations from all over the planet are able to stay in constant contact ...