Are you “bad news” honest?

This past weekend, we had reason to celebrate. Not one, not two, but three of our credit union partners were launching one of our solutions. At some of these credit unions, we had been working with their team to coordinate all factors involved for more than a year. This was good news, for their lending department, their members, and us. For one partner, we had just completed twenty training sessions with their entire staff. Their team is excited and we are all ready to make it happen!

And then, on Friday afternoon, the server platform powering the service began experiencing severe problems. Our final training session ended up being an exercise in improv and apology, as nothing worked! It was still an engaging time, with good questions posed and explanations given (though the “in action” part was a bit lacking). Needless to say, we were concerned.

Our servicing partner was made aware of the problems and began investigating the root cause. At around 10 p.m., we were told the necessary fixes were put in place and it should work fine.

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