Build a better credit union: Three fundamentals you need to know

Baldrige Award process leads to improved member loyalty, heightened employee engagement, and record financial results

September 15, 2015 by Gerry Agnes, CU Magazine

It’s not easy to create a success-driven organization. In fact, it’s one of the top challenges we face as business leaders.

Just 27% of leaders say they feel prepared to create a workplace where employees can deliver their best, according to the Global Leadership Forecast 2014/2015.

Leaders also say they struggle with human capital, customer relationships, and operational excellence.

While there’s no magic bullet to overcome these challenges, organizational excellence is achievable. Our organization, Elevations Credit Union, recently received the Malcolm Baldrige National Quality Award, the nation’s only presidential award for business performance excellence.

While the award itself was certainly nice, the real prize was in the pursuit of the award and the positive environment it helped create.