Despite the massive growth in mobile and digital banking since 2019, branch banking is far from dead. According to financial technology company Oxygen, nearly three-quarters of Americans visited a branch within the past year. It’[...]
Mobile banking usage has soared. Branch traffic has slowed. Younger account holders are increasingly unpracticed at human interactions and are reliant on technology. It’s hardly a surprise that many credit unions are reimagining how [...]
Because ATMs are an expense and take up a lot of staff time, many FIs are turning to outsourcing to save money and free up employee resources. Some institutions are choosing outsourcing because it helps [...]
Tired of hearing about “new normals,” “unprecedented” changes, COVID lockdowns and regulations’ effects on our society? The truth is most of the so-called COVID shifts were already taking hold. The pandemic response merely sped up [...]
Back in 2019 the 1st Advantage Credit Union was facing a dilemma many financial institutions face - the need to upgrade their ATM fleet. The credit union, which serves residents of Virginia, had a full-service [...]
Tired of hearing about “new normals,” “unprecedented” changes, COVID lockdowns and regulations’ effects on our society? The truth is most of the so-called COVID shifts were already taking hold. The pandemic response merely sped up [...]
Edisto Federal Credit Union had an issue. Their on-site ATM, across the street from the state college, had begun malfunctioning on a regular basis. The faulty machine was becoming an issue for members and the [...]
CUInsight Publisher & CEO Lauren Culp is joined by Jim Giacobbe, President & CEO at United Solutions for a quick interview with just 3 questions about ATMs and Magic Line... Three questions: 1: (0:35) [...]
The United States is facing a workforce shortage. While this comes as no surprise as it was predicted to happen with the Baby Boomer generation beginning a mass retirement exodus, the anticipated employment problem is [...]
It’s no secret the COVID-19 pandemic has significantly affected how consumers bank. Experts predict some of the self-service habits people have built during the pandemic such as online shopping, grocery delivery and working from [...]
There is no denying the world has changed significantly over the past couple of years. Even now there are still travel restrictions, fluctuating health requirements, and other ongoing disruptions to our everyday lives. But the [...]
Thank you for tuning in to episode 125 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by CUES. CUES is the leading talent [...]
For the foreseeable future, credit unions and their members will be navigating the twisty road of COVID-19 recovery. Hybrid banking models seem to be the most workable strategy for the time being (and probably well [...]
Smarter ATM strategies crafted from sophisticated data analysis mostly have to be tailored to individual credit unions. However, overall market data can still shed light. One big trend as digital payments grow is for ATMs [...]
NCR recently announced an increase in physical ATM attacks is being seen nationwide across the United States. These physical attacks have included: using heavy-duty vehicles to attack safe doors, use of explosives to breach the [...]
