Career Archives

The danger of anchoring

The danger of anchoring

I'm in the middle of a great book: The Undoing Project: A Friendship That Changed Our Minds.  It is a wicked good read. It discusses two Israeli psychologists who dove into how people make decisions. [...]

5 tips for effective goal setting

5 tips for effective goal setting

Like many, my organization uses the month of January for individual reviews – both to evaluate the previous year's progress and set new goals for the next 12 months. Prior to the individual reviews, we go [...]

Pivotal member service moments

Pivotal member service moments

I remember my first day in a customer service position. The manager was showing me around the store and pointing out employees, selling points, and a large laundry list of to-dos.  We passed an elderly [...]