How mental health affects financial health
Good mental health is essential for our overall well-being and quality of life. Mental health affects how we feel, think, and behave, and it is critical for us to maintain good mental health to lead [...]
Community Archives
Call center strategies that enhance CX and drive revenue
As your credit union’s member base expands, it is important to ensure your call center operations remain efficient while providing the level of service existing members have come to expect. According to Statista, 40% [...]
Credit unions: The 7th estate
Our federal government is comprised of three major divisions known as the executive, legislative, and judicial branches. The U.S. Constitution defines each branch’s duties and powers in Articles I – III of that revered [...]
5 ways to attract younger members with your credit union website design and UX
A recent BAI report found that the majority of millennials and Gen Z do not bank at a single institution, as opposed to Gen X and baby boomers. And while 22% of Gen X and [...]
Scaling your indirect portfolio amidst liquidity and economic challenges
Indirect auto lending has been on a wild ride in recent years. The pandemic and recession worry resulted in ups and downs in all aspects of car loans - from demand, prices, and employee and [...]
A decline in customer confidence should catalyze credit unions’ marketing efforts
Do you hear that? It’s the sound of buzzwords flying by, alarming American consumers with phrases like “too big to fail” and “crisis.” Or is it the sound of frustration as the average American [...]
Navigating the future of open banking
Open banking has emerged as a powerful force for transformation in the rapidly changing financial services industry. At its core, open banking is the concept of sharing financial data and services through standardized APIs (or [...]
Investors haven’t abandoned crypto and neither should credit unions
The media stories surrounding the topic of cryptocurrency are often as volatile as the commodity itself. The sudden collapse of cryptocurrency exchange FTX and the dramatic arrest of its 30-year-old founder was one of the [...]
The credit union tax exemption: How Congress got it right
Bankers love to throw stones and call for Congress to revisit credit unions’ tax exemption. The Federal Credit Union Act was passed during the Great Depression, in 1934, with an amendment added in 1937 that [...]
Memorial Day observations
Memorial Day marks the unofficial beginning of summer. Temperatures are pleasant. School is out with graduations and celebrations abound. Families are beginning their vacations, long days are spent at the swimming pool, and meals are [...]
How to avoid misusing these pronouns
Admittedly, I’m a bit of a grammar nerd, so imagine my delight at the preoccupation with pronouns in recent years. Despite renewed interest in grammar and grammatical terminology, however, I continue to see and [...]
The CUInsight Network podcast: Advocacy & compliance – NAFCU (#57)
Thank you for tuning in to episode 57 of The CUInsight Network, with your host, Lauren Culp, Publisher & CEO of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought [...]
Why your credit union should care about Mental Health Awareness Month
The link between money and mental health is undeniable. Emotions are inherently entangled with finances, like the joy from getting a bonus or the stress around tax season. But on a larger scale, this interrelationship [...]
Why we all just need to take a collective deep breath
Have you ever been a part of a group mediation session with 140 people, most of whom you’ve never met? As of last week, I can say I have! Surprisingly, this was not at [...]
Learning from the leaders: Insights on credit union growth
For credit unions who are looking for ways to grow, the perspective of leaders who have done it before is invaluable. As part of Cotribute’s initiative, “Healthy Growing Credit Unions in the Digital Era”, [...]