I’ve worked with two dozen credit unions in content strategy and financial wellness programs. I love the enthusiasm and desire to help members get ahead. We need to continue the conversation around health and [...]
With technology and innovation all around us across the globe, it is still shocking to me that millions of people wake up every day without access to financial services. Farmers in Ukraine. Refugees fleeing Venezuela. [...]
In his Q3 Economic Outlook for Financial Institutions, SWBC’s Chief Economist, Blake Hastings, provided the following insights on deteriorating member balance sheets and rising delinquencies: Delinquencies are beginning to pick up as consumers grapple [...]
Recently my team and I have been assessing options for executive coaching programs. As part of this assessment I was assigned, for the first time in years, an executive coach. As someone who believes our [...]
Creating a vision of greatness for your credit union starts with your most important asset—your people! Their attitudes, productivity and climate in which they work and how well they are lead and managed all [...]
Despite the inventory shortage and rising interest rates, 2022 has been a record-breaking year in auto lending for credit unions. New car loans reached $164.4B in June, up nearly 15 percent from 2021, and [...]
Cybersecurity has been a top concern for businesses for the past year as the number and impact of cyber attacks has increased drastically. According to an article from Business Insider, reports have shown that “63% [...]
For years, many credit unions and other financial institutions shied away from special purpose credit programs (SPCPs). SPCP is a provision within the Equal Credit Opportunity Act (ECOA) and Regulation B that allows lenders to [...]
As more consumers go online to do every kind of business – from securing a personal loan to refinancing their cars – the digital channel has become the battleground for financial institutions seeking an edge over their [...]
Becoming data-driven is a priority for most companies today and the reasons are clear. According to consulting firm McKinsey, data-driven organizations are 23 times more likely to acquire customers, six times as likely to retain [...]
Innovation. That elusive characteristic that requires effort, determination, inspiration, and commitment. When you have it, it shows, when you don’t, you blend into the background and resemble everyone else. Innovation doesn’t come naturally—[...]
In December 2021, the National Credit Union Association (NCUA) published the letter, "Relationships with Third Parties that Provide Services Related to Digital Assets," outlining a way in which credit unions can work with third parties [...]
As an industry, we often talk about the credit union mission of “serving the underserved.” When it comes to credit union advocacy, however, we are often caught up in pursuing technical policy, fighting for increased [...]
Thank you for tuning in to episode 144 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Elan Credit Card. Elan partners with [...]
The COVID pandemic was awful, but the one silver lining from where we sit is that credit unions have recognized the need to double down on digital transformation. From marketing to member services, credit union [...]
