I choose YOU with PRIDE
I was a new teller when a gentleman walked in wanting to open an account. I remember him taking a step in the doors and scanning the row of CU employees ready to serve him. [...]
Community Archives
How inclusive leaders move mountains to create meaningful social change
“The World Economic Forum in Davos is usually fixated on the future. This year the focus was not on the future but the past. People delved back into history... Today's statesmen need to infuse their [...]
What are predictive analytics: 3 ways for credit unions to get started
Is it too lofty a goal to make member experience grow better with every single transaction? Not if predictive analytics is part of your plan. Every member interaction – even the most routine – reveals incredibly valuable [...]
Tips to evaluate loan strategies in a changing landscape
Working with several hundred depository institutions nationally allows our firm to identify trends and provide unique perspectives on the market. In the loan participations space, we’re seeing more participations on a flow basis vs. [...]
More members? Or more engaged members?
After analysis, your credit union executive team decided “more members” is a top-priority goal. Cool. Where are your credit union’s greatest opportunities for member growth? Expanding SEGs and community charter Improving outreach to eligible [...]
Three ways for credit unions to thrive in a slowing economy
It's no secret that strategies and tactics need to be constantly revisited, and nearly every industry must reinvent itself regularly to deal with emerging trends and market shifts. The credit union and banking sector is [...]
5 ways a virtual CIO can boost your CU’s success
Characterized in terms of technicians and engineers, workstations and servers, the idea of outsourcing your basic IT needs is something with which most businesses are familiar. However, there is another concept of IT management that [...]
BNPL: Savior or hoax?
Just six months ago, BNPL (Buy Now Pay Later) seemed to be on every lip in credit union c-suites as executives eyed the rosy reports of robust lending at fintechs such as Klarna and Affirm [...]
The CUInsight Network podcast: Building a brand – Strum (#34)
Thank you for tuning in to episode 34 of The CUInsight Network, with your host, Lauren Culp, Publisher & CEO of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought [...]
Better knowledge creates better advocates
Leadership provided by outside community bank and credit union board members is critical in setting strategic direction and ensuring that established policies, compliance expectations, and state and federal laws and regulations are followed. In addition, [...]
Building value as a C-suite leader
C-Suite roles in financial services have expanded through the years. The term “Chief” before a functioning title was once limited to “Executive, Financial, and Lending.” Industry growth, diversification, and advancement have created C-Suite roles for [...]
ITMs: The answer to your staffing woes
The United States is facing a workforce shortage. While this comes as no surprise as it was predicted to happen with the Baby Boomer generation beginning a mass retirement exodus, the anticipated employment problem is [...]
Be your best self at work: Define your professional values
I doubt there’s anyone reading this who hasn’t heard the phrase “People Helping People.” It’s the three simple words that make up the foundation of our industry. It’s the reason why [...]
10 quick tips to increase effectiveness for credit union leaders
Everyone is also a leader. We are responsible for leading our members to good decisions, leading the people around us to reinforce the organization’s mission and vision, and leading ourselves to work to reach [...]
Creating member loyalty through financial wellness
Attracting new members is great, but what makes them want to stay with you? At Service Credit Union, we’ve long believed that making our members more financially well should be our ultimate goal. After [...]