The 4 Ps to focus on now to be ready post-pandemic
We’ve spent the last year in a state of “hurry up and wait” as we’ve adapted to the challenges of living, working and running our credit unions during a worldwide pandemic. Throughout 2020 [...]
Community Archives
The core competency of culture
Core competencies define our business capabilities and distinguish us from competitors. They are hard to replicate, they provide member benefits and can be leveraged to expand profits. When you think about core competencies, what comes [...]
2021 digital outlook for credit unions: 3 takeaways
Many credit unions projected 2020 to be a transformative year. Rising competition, evolving digital technology, shifting consumer expectations, and expanding regulatory demands all played a significant role in anticipated strategic growth initiatives. Digital transformation was [...]
There’s no crying in credit unions: Five ways to help your team thrive
My first CEO at my first credit union, John Normandeau, helped shape my career in many ways. He believed in me way more than I believed in myself. He identified my complimentary talents and encouraged [...]
8 ways to add revenue for your online business in 2021
Needless to say, the year 2020 took an unexpected turn. Many businesses, both big and small, we're forced to close while others transitioned online. Although e-commerce provided a way for these businesses to continue operations, [...]
Common values
We all value certain ideals, morals, and character traits in our everyday lives. We use them to confront problems, and as a guide as we aspire toward a higher standard of excellence. Consequently, businesses and [...]
Banish this phrase from your organizational policies
You know the saying, “Out with the old, in with the new.” When a new year begins, many people take the time to assess their life and create goals or intentions for having a successful [...]
Women in leadership positions in credit unions: Follow your intuition
Have you ever been driving and for some reason you just know that you should turn right even though your destination is to the left? Or you go to an event that you truly don’[...]
Stuck between gears
A couple of weeks ago, I pulled my bike off the garage wall, checked the tires, and started for a leisurely ride without a chartered destination. My goal was to spin and explore. My neighborhood [...]
7 proven ways to make your credit union website easier to navigate
Your navigation system is one of the most important parts of your credit union website design. A good navigation system helps people easily find what they want; and a poor one causes people to bounce [...]
5 tips to improve the quality of feedback we provide
Feedback can be impactful. The type of impact is often in large part based on two factors. The intention we have when giving it, and how well crafted our message is. The intention is hopefully [...]
The how to guide for PPP round two
The Small Business Administration (SBA) announced the Paycheck Protection Program (PPP) will restart on January 11, 2021 for community lenders who support diversity and minority owned small businesses. Community lenders are specially designated institutions that [...]
3 ways credit unions can help members with the new stimulus payments
As the second round of economic impact (stimulus) payments begin rolling out, we want to provide some advice for credit unions on how to best help their members. The Foundation provided some guidance during the [...]
Stake your claim in 2021: How to stand out from the crowd
Make this new year, THE year your credit union stakes a claim. Puts a flag in the ground. Marks your territory. Drops a pin. Only then will you be able to rise above being a [...]
Who knew? Educators Credit Union’s COVID video banking quick fix is our new future
As we reflect back on 2020, it’s tragically funny to recall our early optimism. We all have that embarrassing “best year ever” social media post or personal goal that was put on hold when [...]