In his now-famous Ted Talk from 2009 titled ‘Start with Why’, Simon Sinek posits that every organization and individual knows what they do, many know how they do it, but the truly inspired leaders and [...]
At best, 2020 was a year of change; at worst it was a year of hardship, punctuated with largely negative memories. Regardless of how you remember it, now that we’ve successfully transitioned to a [...]
Thank you for tuning in to episode 5 of The CUInsight Network, with your host, Randy Smith, co-founder of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought leaders who [...]
We can liken the events of 2020 to a toddler or teenager’s tantrums. Like a widely dramatic mood swing, day to day we never knew what would come next. It taught us how to [...]
The blockbuster movie Jerry Maguire turns 25 this year, which means I’ve been saying “Show me the money” for longer than several of my colleagues have been alive. That stings as much as learning [...]
There’s been a lively debate going on around the National Credit Union Association’s (NCUA) proposal to extend the lending capabilities of Credit Union Service Organizations (CUSOs), with a final vote of 2-1 in [...]
Buildings often don’t get the credit they deserve. They ground your organization and play a deep, cultural role – even when many employees aren’t there. They serve as a physical embodiment of your brand, [...]
The Consumer Financial Protection Bureau (CFPB) has reversed course on its January 2020 policy statement regarding the prohibition on abusive acts or practices “to better protect consumers and the marketplace … and to enforce the law [...]
Birds chirping. Ice melting. Packing away the suede boots and swapping them out for sandals and flip flops. As we wash off the salt gunk from our vehicles (if you’re in the south you [...]
We are all creatures of habit. Some habits are good. For example, some simplify our lives by allowing us to do everyday things without a lot of mental effort, like putting both feet on the [...]
Most businesses—credit unions included—are always looking for ways to save on basic operational costs. Efficiency is the name of the game when you want to keep your members happy and, ultimately, pass on [...]
One of the great things about working with credit unions of every size all over the country is that they’re all so different. Every CU has its own interesting culture and unique way of [...]
With the growth of legal medical and recreational cannabis programs across the U.S., a well-developed playbook has emerged which can help credit unions bank the cannabis industry more efficiently and effectively. A key component [...]
Given the vast percentage of online financial interactions members have with their credit union, credit unions could really use a reliable digital authentication solution. If only you could simply ask for a physical ID in [...]
A credit union’s mission is to serve its members. In the past, that was traditionally accomplished by personalized service delivered by loving branch talent. Today, credit unions have the opportunity to harness their data [...]
