Welcome to 2021. No doubt most of us have heard enough platitudes and tired phrases over the past twelve months to last us a decade. Unprecedented, uncertain, the new normal, and shocking but not surprising [...]
Whew! We made it to 2021! And so far, so good. We still have Betty White and Gloria Gaynor. 2020 did not get them! I’ve been reflecting on 2020 and the cluster that it [...]
As a minority and having grown up in a predominantly immigrant community, I know firsthand the struggles that families face in regards to financial services. Knowledge of and accessibility to credit unions was not something [...]
If credit unions didn't exist today, would someone invent them? Are they a relic in-waiting like the internal combustion engine or are they an indispensable cog in the financial ecosystem? Let me frame this in [...]
2020. At the beginning of the year, those four numbers said consecutively meant many things: Perfect eyesight. Perfect hindsight. A new year. A new beginning. As it turned out, 2020 became the antithesis of all [...]
As we turn the corner on 2020 and head into a new year, we will have taken a well-deserved pause in our work lives to spend time with family and friends at the holidays. Undoubtedly, [...]
We hear often from our teams, friends, and family, “I’m tired”. We quickly take this at face value, because when we think about it, who isn’t tired? We all feel like we’re [...]
Hey 2020! See ya! Don’t let the door hit you on the way out! As happy as we all are to see the backside of 2020, the question now is – how can me make [...]
In a year where we've physically been apart, finding virtual community has been more important than ever. Our CUInsight Community is full of industry leaders and credit union experts who share their insights with all [...]
COVID-19 will continue to impact the way credit unions conduct business—for months, if not years to come. Effectively navigating an environment of lower interest rates, reduced revenue opportunities, and the added logistics and costs [...]
I have to admit I’ve been in a bit of a funk lately, not sure why. And had a bit of writer’s block to boot. But now that Christmas is over and New [...]
Throughout America employers are considering how to empower their diverse employees and provide them with a forum for their voices to be heard. One trend that is gaining traction is the creation of Employee Resource [...]
In this industry, hardly an hour goes by without the mention of “digital transformation.” Yet this phrase is not clearly defined. What is it, how can credit unions achieve it, and how much of an [...]
This year, a recurring question asked during annual board reviews is, “What trends are you seeing in the industry?” Boards, particularly those with CEOs who are within 5 to 8 years to retirement, are becoming [...]
There’s been a lot of recent discussion, and some serious angst, over the recently published industry satisfaction results from American Consumer Satisfaction Index (ACSI). It’s understandable if you’ve had other important matters [...]
