How to get employees to handle problems themselves
When I first became a manager, I thought my job was to give instructions and answer questions. No one sat down with me and set expectations on how to effectively lead a team. I wasn’[...]
Community Archives
2021 – Credit union strategies in the year of the “reset”!
According to the Chinese Calendar, 2021 is the Zodiac Year of the Cow wearing a golden bell! The gold is connected to finance and people will be watching their money very closely in the coming [...]
Why CEOs don’t trust marketers (and how to fix it)
Wow, that’s a blanket statement. I hate blanket statements. Let me revise it to why SOME CEOs don’t trust SOME marketers. How do I back up such a bodacious statement? Data. Marketers must [...]
Are you the “it” gift on everyone’s holiday wish list?
Becoming a must-have gift: every company strives to do it. Few succeed. There’s no clear-cut path to winning the attention of consumers at any time of year, and that’s especially true during the [...]
How crossing the street can improve women’s lives
In our home, we have a reproduction of the Declaration of Sentiments. It’s framed and mounted to the wall of one of the bathrooms. Sixty-eight women and thirty-two men signed the original declaration at [...]
What ransomware reveals about our cybersecurity strategy
Ransomware is here to stay. Worse yet, the blind-spot in your cybersecurity, leveraged by Ransomware may lead to damage well beyond “simple payoffs.” Imagine logging in to your network to find this message: “All of [...]
What we all want, no matter how we voted — and how credit unions can deliver
At the beginning of COVID, all we heard was, "We're in this together." But that feeling of togetherness, while somewhat of a mirage from the beginning, hasn't lasted. Many see our country as more divided [...]
Commercial loan review tips that create stability
The initial process of qualifying a borrower for a loan is built on verifying their ability to repay the loan using the resources they have on hand, but reviewing their finances doesn’t end when [...]
The League System: Supporting credit unions during crisis
For the past few years, large wildfires have ravaged and devasted California. Just since August of this year, there have been 8,200 fires throughout the state, burning through a record 4 million acres. More [...]
Gen Z vs. Millennials – What you need to know
If you haven’t noticed, Gen Z has arrived! They are the “newest” generation to enter into the workplace and will soon pass Millennials as the largest generation, with 1/3 of the world’s [...]
We asked 5 college students: Would you recommend your financial institution to a friend?
Carly, 22, Wells Fargo: I would! Their mobile app is awesome. Mac, 19, Coastal Credit Union: I wouldn’t. I feel like I don’t love my bank enough, or I haven’t had a [...]
How to keep credit cards top of wallet during consumer spend shifts and uncertainty
The past year of economic change has impacted the ways in which credit union members interact with their credit union and transact on a daily basis – and research suggests these shifts may last well into [...]
Are you harnessing your brand power?
There is no shortage of “good brands” out there. But when a brand graduates from good to great, that’s where the magic happens. A brand is the promise of an experience. Whether it’s [...]
Participate in the fight against NIM compression
During the past year, net-interest margin (NIM) compression has become a pervasive challenge for many credit unions. More broadly, many credit unions are experiencing difficulty generating sufficient revenue because of a lack of interest income [...]
Plan for 2021 with confidence
Are you struggling to pay for services to meet consumer demand during the pandemic? Even before COVID-19 disrupted this year’s strategic plans, demand for more convenient banking services was on the rise. According to [...]